At a Glance
- Tasks: Support global insurance clients with real-time assistance on screening tools.
- Company: Join Verisk, a leader in medical underwriting technology with 20+ years of experience.
- Benefits: Full training provided, develop skills in a fast-paced, data-driven environment.
- Other info: Great opportunity for career growth in insurance and client support.
- Why this job: Make a real impact by ensuring smooth experiences for insurer clients.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join Verisk’s Life, Health & Travel (LH&T) team and play a key role in supporting global insurance clients with industry-leading medical underwriting technology. This is a great opportunity to build experience within a fast-paced, data-driven environment while working closely with insurers, brokers, and aggregators.
Verisk LH&T has over 20 years’ experience delivering risk assessment tools to the insurance market and became part of Verisk Analytics (New Jersey, USA) in 2017. Our solutions enable insurers to accurately assess pre-existing medical conditions, supporting informed underwriting decisions across travel and health insurance products.
In this role, you will support insurer clients by responding to queries related to our screening tools. You’ll provide real-time assistance while clients are actively using the system, helping them navigate and interpret outputs effectively. While this is not a customer-facing role, you will play a critical part in ensuring a smooth and efficient experience for end users. Full training will be provided, making this an excellent opportunity for someone looking to develop their skills within insurance, client support, or technical operations.
Responsibilities- Provide real-time support to insurer clients using LH&T screening tools
- Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow
- Guide users through system functionality and help interpret underwriting outputs
- Troubleshoot issues and escalate more complex queries where required
- Maintain accurate records of queries and resolutions
- Work collaboratively with internal teams to improve client experience and processes
- Build a strong understanding of LH&T products and insurance underwriting principles
- Previous experience in a customer support, client services, or administrative role
- Strong communication skills with the ability to explain information clearly and concisely
- Comfortable working in a fast-paced environment where timely responses are important
- High attention to detail and problem-solving mindset
- Confident using systems and learning new technology
- Ability to prioritise tasks and manage multiple queries at once
- Experience within insurance, financial services, or a regulated environment
- Exposure to underwriting or insurance products
- Experience supporting B2B clients
Support Line Co-Ordinator in Esher employer: Verisk Analytics
Verisk is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with comprehensive training and development opportunities in the insurance sector. As a Support Line Co-Ordinator, you will thrive in a fast-paced, data-driven environment, collaborating closely with industry professionals while enjoying the benefits of working for a well-established company with over 20 years of experience in risk assessment tools. Located in a vibrant area, Verisk offers a supportive atmosphere that encourages growth and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Line Co-Ordinator in Esher
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work with underwriting tools. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to client support and technical operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will highlight your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support Line Co-Ordinator in Esher
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Line Co-Ordinator role. Highlight any relevant experience in customer support or client services, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide real-time solutions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Verisk Analytics
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Verisk's LH&T screening tools and how they assist insurers. Familiarise yourself with the key features and benefits of these products, as well as any recent developments in the insurance industry. This will show your genuine interest and help you answer questions confidently.
✨Practice Your Communication Skills
Since this role requires clear and concise communication, practice explaining complex concepts in simple terms. You might want to do mock interviews with friends or family, focusing on how you would guide clients through the system and troubleshoot issues. This will help you articulate your thoughts better during the actual interview.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved client queries or technical issues. Be ready to discuss these scenarios in detail, highlighting your attention to detail and problem-solving mindset. This will showcase your ability to handle the fast-paced environment of the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values.
