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- Tasks: Support global insurance clients with real-time assistance on screening tools.
- Company: Join Verisk, a leader in medical underwriting technology with 20+ years of experience.
- Benefits: Full training provided, develop skills in a fast-paced, data-driven environment.
- Other info: Great opportunity for career growth in insurance and technical operations.
- Why this job: Make a real impact by ensuring smooth experiences for clients and end users.
- Qualifications: Strong communication skills and attention to detail; customer support experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join Verisk’s Life, Health & Travel (LH&T) team and play a key role in supporting global insurance clients with industry-leading medical underwriting technology. This is a great opportunity to build experience within a fast-paced, data-driven environment while working closely with insurers, brokers, and aggregators.
Verisk LH&T has over 20 years’ experience delivering risk assessment tools to the insurance market and became part of Verisk Analytics (New Jersey, USA) in 2017. Our solutions enable insurers to accurately assess pre-existing medical conditions, supporting informed underwriting decisions across travel and health insurance products.
In this role, you will support insurer clients by responding to queries related to our screening tools. You’ll provide real-time assistance while clients are actively using the system, helping them navigate and interpret outputs effectively. While this is not a customer-facing role, you will play a critical part in ensuring a smooth and efficient experience for end users. Full training will be provided, making this an excellent opportunity for someone looking to develop their skills within insurance, client support, or technical operations.
Responsibilities- Provide real-time support to insurer clients using LH&T screening tools
- Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow
- Guide users through system functionality and help interpret underwriting outputs
- Troubleshoot issues and escalate more complex queries where required
- Maintain accurate records of queries and resolutions
- Work collaboratively with internal teams to improve client experience and processes
- Build a strong understanding of LH&T products and insurance underwriting principles
- Previous experience in a customer support, client services, or administrative role
- Strong communication skills with the ability to explain information clearly and concisely
- Comfortable working in a fast-paced environment where timely responses are important
- High attention to detail and problem-solving mindset
- Confident using systems and learning new technology
- Ability to prioritise tasks and manage multiple queries at once
- Experience within insurance, financial services, or a regulated environment
- Exposure to underwriting or insurance products
- Experience supporting B2B clients
Customer Service Co-Ordinator employer: Verisk Analytics
Contact Detail:
Verisk Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research Verisk and its LH&T team. Understanding their products and values will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting clients, being able to explain complex information clearly is key. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Verisk.
We think you need these skills to ace Customer Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Co-Ordinator role. Highlight any relevant experience in customer support or administrative roles, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with the responsibilities listed. Keep it concise but engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your ability to troubleshoot and provide real-time support, which is key for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Verisk Analytics
✨Know Your Stuff
Make sure you have a solid understanding of the insurance industry and the specific tools mentioned in the job description. Familiarise yourself with medical underwriting principles and how they apply to the role. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves responding to client queries, practice explaining complex information clearly and concisely. You could even do mock interviews with a friend or family member, focusing on how you would guide users through system functionality and troubleshoot issues.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved processes. Highlighting your attention to detail and ability to manage multiple queries will demonstrate that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.