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- Tasks: Support global insurance clients with real-time assistance on screening tools.
- Company: Join Verisk, a leader in medical underwriting technology with 20+ years of experience.
- Benefits: Full training provided, develop skills in a fast-paced, data-driven environment.
- Other info: Opportunity to learn about insurance underwriting and collaborate with internal teams.
- Why this job: Make a real impact by ensuring smooth experiences for clients in the insurance industry.
- Qualifications: Strong communication skills and previous experience in customer support or administrative roles.
The predicted salary is between 30000 - 40000 £ per year.
Join Verisk’s Life, Health & Travel (LH&T) team and play a key role in supporting global insurance clients with industry-leading medical underwriting technology. This is a great opportunity to build experience within a fast-paced, data-driven environment while working closely with insurers, brokers, and aggregators.
Verisk LH&T has over 20 years’ experience delivering risk assessment tools to the insurance market and became part of Verisk Analytics (New Jersey, USA) in 2017. Our solutions enable insurers to accurately assess pre-existing medical conditions, supporting informed underwriting decisions across travel and health insurance products.
In this role, you will support insurer clients by responding to queries related to our screening tools. You’ll provide real-time assistance while clients are actively using the system, helping them navigate and interpret outputs effectively. While this is not a customer-facing role, you will play a critical part in ensuring a smooth and efficient experience for end users. Full training will be provided, making this an excellent opportunity for someone looking to develop their skills within insurance, client support, or technical operations.
Responsibilities- Provide real-time support to insurer clients using LH&T screening tools
- Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow
- Guide users through system functionality and help interpret underwriting outputs
- Troubleshoot issues and escalate more complex queries where required
- Maintain accurate records of queries and resolutions
- Work collaboratively with internal teams to improve client experience and processes
- Build a strong understanding of LH&T products and insurance underwriting principles
- Previous experience in a customer support, client services, or administrative role
- Strong communication skills with the ability to explain information clearly and concisely
- Comfortable working in a fast-paced environment where timely responses are important
- High attention to detail and problem-solving mindset
- Confident using systems and learning new technology
- Ability to prioritise tasks and manage multiple queries at once
- Experience within insurance, financial services, or a regulated environment
- Exposure to underwriting or insurance products
- Experience supporting B2B clients
Customer Contact Support employer: Verisk Analytics
Contact Detail:
Verisk Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Support
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and customer support sectors. Use LinkedIn to connect with current employees at Verisk and ask them about their experiences. A friendly chat can sometimes lead to insider tips or even referrals!
✨Tip Number 2
Prepare for the interview by understanding the tools and technologies used in the role. Familiarise yourself with common queries clients might have about screening tools. This will show that you’re proactive and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! Since this role involves guiding users through complex information, try explaining technical concepts to friends or family. The clearer you can make it, the better prepared you'll be for client interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Contact Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Contact Support role. Highlight any previous customer support or administrative experience, and don’t forget to mention your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Be sure to mention your ability to work in a fast-paced environment and your attention to detail.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. This will show us that you have the right mindset for troubleshooting and can handle client queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Verisk Analytics
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Verisk's LH&T products and how they relate to insurance underwriting. Familiarise yourself with the screening tools and be ready to discuss how they help clients make informed decisions.
✨Practice Your Communication Skills
Since this role requires clear and concise communication, practice explaining complex concepts in simple terms. You might even want to role-play with a friend, simulating client queries to sharpen your response skills.
✨Showcase Your Problem-Solving Mindset
Be prepared to share examples from your past experiences where you've successfully resolved issues or improved processes. Highlighting your attention to detail and ability to troubleshoot will demonstrate that you're a great fit for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.