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- Tasks: Support global insurance clients with real-time assistance on medical underwriting technology.
- Company: Join Verisk, a leader in risk assessment tools for the insurance market.
- Benefits: Gain valuable experience in a fast-paced, data-driven environment with full training provided.
- Other info: Excellent opportunity for career growth in insurance and client support.
- Why this job: Make a real impact by ensuring smooth experiences for clients using innovative screening tools.
- Qualifications: Strong communication skills and a problem-solving mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join Verisk’s Life, Health & Travel (LH&T) team and play a key role in supporting global insurance clients with industry-leading medical underwriting technology. This is a great opportunity to build experience within a fast-paced, data-driven environment while working closely with insurers, brokers, and aggregators.
Verisk LH&T has over 20 years’ experience delivering risk assessment tools to the insurance market and became part of Verisk Analytics (New Jersey, USA) in 2017. Our solutions enable insurers to accurately assess pre-existing medical conditions, supporting informed underwriting decisions across travel and health insurance products.
In this role, you will support insurer clients by responding to queries related to our screening tools. You’ll provide real-time assistance while clients are actively using the system, helping them navigate and interpret outputs effectively. While this is not a customer-facing role, you will play a critical part in ensuring a smooth and efficient experience for end users. Full training will be provided, making this an excellent opportunity for someone looking to develop their skills within insurance, client support, or technical operations.
Responsibilities- Provide real-time support to insurer clients using LH&T screening tools
- Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow
- Guide users through system functionality and help interpret underwriting outputs
- Troubleshoot issues and escalate more complex queries where required
- Maintain accurate records of queries and resolutions
- Work collaboratively with internal teams to improve client experience and processes
- Build a strong understanding of LH&T products and insurance underwriting principles
- Previous experience in a customer support, client services, or administrative role
- Strong communication skills with the ability to explain information clearly and concisely
- Comfortable working in a fast-paced environment where timely responses are important
- High attention to detail and problem-solving mindset
- Confident using systems and learning new technology
- Ability to prioritise tasks and manage multiple queries at once
- Experience within insurance, financial services, or a regulated environment
- Exposure to underwriting or insurance products
- Experience supporting B2B clients
Client Support Specialist employer: Verisk Analytics
Contact Detail:
Verisk Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Verisk or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to client support and technical operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve successfully resolved issues or helped clients navigate challenges. This will highlight your fit for the Client Support Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Support Specialist role. Highlight any previous experience in customer support or client services, and don’t forget to mention your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Be sure to mention your problem-solving mindset and ability to work in fast-paced environments.
Showcase Your Tech Savvy: Since this role involves using screening tools, it’s important to demonstrate your comfort with technology. Mention any relevant systems you’ve used before and your ability to learn new tech quickly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Verisk!
How to prepare for a job interview at Verisk Analytics
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Verisk's LH&T products and how they relate to insurance underwriting. Familiarise yourself with their screening tools and be ready to discuss how they help clients make informed decisions.
✨Showcase Your Communication Skills
Since this role involves supporting clients with queries, practice explaining complex information in a clear and concise manner. You might even want to prepare a few examples of how you've successfully communicated with clients or colleagues in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot issues or resolve client queries. Be prepared to share these examples during the interview, highlighting your attention to detail and ability to think on your feet.
✨Prepare for a Fast-Paced Environment
This role requires quick thinking and the ability to manage multiple queries at once. During the interview, express your comfort with fast-paced settings and provide examples of how you've thrived in similar situations before.