Whitespace Business Analyst - AI and agents

We are seeking a highly skilled and motivated Business Analyst to join our team. The ideal candidate will have between 3+ years of experience as a Business Analyst within the insurance industry and experience of designing, specifying and validating agentic workflows, prompts and decision logic for AI-driven automation and Gen AI use cases. Exposure to the London Market is preferred but not mandatory.

They will write and communicate specifications based on business requirements, clarifying and giving further examples where necessary. Work on multiple requests which would need detailed evaluating (MoSCoW) followed by preparing and presenting recommendations on how to productise, working collaboratively with UI/UX, developers, QA and key stakeholders. They will also act as a mentor to the junior members of the BA team, offering support and sharing expertise.

Key Responsibilities:

• Develop an understanding of the Platform functionality, with specialist knowledge on certain areas of the product.
• Design and specify agentic workflows, prompts, and decision logic for AI-driven automation and Gen AI use cases.
• Demonstrate strong data literacy, including the ability to analyse, interpret, and leverage data to inform requirements and validate AI outputs.
• Apply prompt engineering techniques to optimise Gen AI model performance and ensure business relevance.
• Validate and iterate on AI solutions, using data-driven feedback to continuously improve outcomes.
• Conduct the analysis of business processes, functions and procedures to determine the most effective business systems technology that meet the needs of the organisation.
• Provide detailed knowledge, rationale of user cases, during design and requirements gathering meetings.
• Work with colleagues to translate business requirements into functional requirements, focusing on scalable and reusable use cases that support users of the platform.
• Produce user stories and requirements documentation, with clear understanding of business requirements and functional requirements.
• Work closely with development and product teams to ensure adequate implementation of requirements.
• Respond to questions and eliminate vagaries during the development phase.
• Reviewing with the assistance of more experienced analysts the coverage of tests executed by the QA team.
• Execute training for clients and other team members in complex areas.

Qualifications:

• 3+ years of experience as a Business Analyst in the insurance industry.
• Strong technical skills, particularly with data analysis, JSON and working with APIs.
• Excellent analytical and problem-solving abilities.
• Experience in Agile and/or Waterfall methodologies.
• Very strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Self-motivated and happy to work independently, with the ability to organise time/work effectively.
• Experience in providing reviews, feedback and mentoring analysts is desired but not essential.