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For Companies At a Glance
- Tasks: Design surveys, evaluate data, and create insights to solve client challenges.
- Company: Join Verint, a leader in customer engagement and CX automation.
- Benefits: Competitive salary, diverse culture, and opportunities for personal and professional growth.
- Why this job: Make a real impact by transforming data into actionable insights for clients.
- Qualifications: Bachelor’s degree and 6 years of experience in analytics or project management.
- Other info: Dynamic team environment with flexible work options and career advancement.
The predicted salary is between 43200 - 57600 £ per year.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Sr. Client Analyst is responsible for survey design, data evaluation, and development of in-depth insights tied to client business challenges. The Sr. Client Analyst works closely with clients to understand their business goals and identify data and research requirements for decision-making. They perform research design and its continuous improvement to drive business outcomes. The Analyst creates compelling data-driven stories showing trends and improvement opportunities for our clients’ business practices.
Principal Duties and Essential Responsibilities:
- Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers and communicated by the Customer Success Manager.
- Develop recommendations for improving the clients KPI’s, or Foresee scoring, based on learnings from analysis conducted.
- Present findings to clients during a formal presentation either through a conference call or (occasionally) in person.
- Provide recommendations for question modifications/additions, CPP/EPP additions, or other value add improvements to customer’s data collection or surveys, based on findings from the analytics process.
- Provide expertise and evaluation of potential tools used to conduct superior analytics, as suggested by the product team or customer success leadership.
- Leverage expertise during analysis relative to verticals or industries such as retail, finance, telecom, utilities, or government.
- Complete time tracking and logging of PSU’s against specific customer projects.
- Maintain acceptable levels of utilization toward billable client work.
Minimum Requirements:
- Bachelor’s degree in related field or equivalent work experience
- Minimum of 6 years experience in project management and/or analytics
- Exceptional verbal and written communicator
- Demonstrate ability to work and adapt well within a team environment
- Dynamic thinker, a problem solver
- Ability to work well in a flexible development environment
- Self-motivated and self-directed
- Strong attention to detail
- Ability to plan and prioritize work effectively
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements:
- Experience working both independently and within a team as a team member and team leader
- Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center, physical store, etc.)
- Experience with analytics tools such as SPSS, Tableau, R, OData, Excel, Power BI
MIN: $60K
MAX: $80K
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Sr. Analyst employer: Verint
Contact Detail:
Verint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sr. Analyst role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research Verint and understand their mission around customer engagement. Be ready to discuss how your skills in data evaluation and insights can help elevate their CX Automation efforts.
✨Tip Number 3
Show off your analytical skills! When you get the chance, present your past projects or case studies that highlight your ability to create compelling data-driven stories. This will demonstrate your fit for the Sr. Client Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sr. Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sr. Analyst role. Highlight your project management and analytics experience, and don’t forget to sprinkle in some examples of how you've tackled business challenges.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your background makes you a perfect fit for our team. Be sure to mention any relevant tools or methodologies you've used.
Showcase Your Communication Skills: As a Sr. Analyst, you'll need to present findings clearly. In your application, demonstrate your exceptional verbal and written communication skills. Maybe include a brief example of a presentation or report you've created that had a significant impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Verint
✨Know Your Data
As a Sr. Analyst, you'll be diving deep into data evaluation and insights. Make sure you brush up on your analytics tools like SPSS, Tableau, or Power BI before the interview. Be ready to discuss how you've used these tools in past projects to drive business outcomes.
✨Understand Client Needs
Verint values understanding client business goals. Prepare examples of how you've worked closely with clients to identify their needs and how your insights have led to actionable recommendations. This will show your ability to connect data with real-world applications.
✨Practice Your Presentation Skills
You'll need to present findings to clients, so practice articulating your insights clearly and confidently. Consider doing mock presentations with friends or colleagues to get comfortable with explaining complex data in an engaging way.
✨Show Your Problem-Solving Skills
Dynamic thinking and problem-solving are key for this role. Think of specific challenges you've faced in previous roles and how you overcame them using data-driven strategies. Be prepared to share these stories during your interview to demonstrate your analytical mindset.
