At a Glance
- Tasks: Investigate and resolve software issues while collaborating with cross-functional teams.
- Company: Join a dynamic tech company focused on customer satisfaction and product quality.
- Benefits: Gain hands-on experience, study towards a degree, and enjoy a supportive work environment.
- Other info: Enjoy on-the-job training and excellent career growth opportunities.
- Why this job: Make a real impact by solving problems and enhancing the customer support experience.
- Qualifications: Some experience in software engineering or a technical background is essential.
The predicted salary is between 49500 - 60500 £ per year.
The Apprentice Software Engineer is responsible for providing technical support and troubleshooting expertise to resolve software issues escalated from Tier 1 and Tier 2 support teams. This position focuses on investigating, diagnosing, and resolving customer incidents, collaborating with cross-functional teams to ensure prompt and effective problem resolution. As an Apprentice Software Engineer, you will play a crucial role in maintaining customer satisfaction, improving product quality, and enhancing the overall support experience.
The role involves on-the-job training, working closely with the product support team, while spending 20% of time studying towards a software engineering degree. You will have the opportunity to build relationships and interact with individuals from within the immediate team and across the wider engineering teams.
Responsibilities:
- Investigate and resolve software issues escalated from Tier 1 and Tier 2 support teams.
- Analyse customer-reported incidents, gather relevant information, and perform initial troubleshooting to identify the root causes.
- Collaborate with senior support engineers and development teams to provide detailed bug reports, including steps to reproduce, environment details, and relevant logs or error messages.
- Assist in developing and implementing workarounds or temporary solutions to minimize the impact of critical issues while permanent fixes are being developed.
- Provide timely and effective communication to customers, keeping them informed of progress and resolution status.
- Contribute to the creation and maintenance of knowledge base articles, troubleshooting guides, and support documentation.
- Participate in on-call rotations to provide support for critical incidents, as needed.
- Assist in identifying recurring issues and patterns, collaborating with senior engineers to drive long-term resolutions and improve product quality and reliability.
Essential:
- Some experience working within software engineering or a technical background/understanding.
- Proven ability to self-manage and structure work, this must be demonstrated through clear examples in your application.
Engineer - Software Engineering in England employer: Verint
Verint in Northern Ireland is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, ensuring growth in their careers while working on cutting-edge Workday solutions. With a commitment to employee well-being and a supportive environment, Verint stands out as a rewarding place to build a meaningful career.
