At a Glance
- Tasks: Support customer advocacy initiatives and engage with advocates to promote our products.
- Company: Join Verint, a leader in customer engagement solutions, making a real impact.
- Benefits: Enjoy flexible working options and the chance to attend exciting events like our annual Customer Awards.
- Other info: This role is UK-based and involves working across multiple time zones.
- Why this job: Be part of a dynamic team that values creativity and collaboration while driving customer success.
- Qualifications: Experience in customer engagement and understanding of advocacy principles is essential.
The predicted salary is between 30000 - 42000 £ per year.
The Associate within Customer Advocacy Program is responsible for supporting the development and execution of customer advocacy initiatives within the marketing team. This person will play a key role in identifying, engaging, and nurturing customer advocates to help champion our products and services.
The Customer Referral & Advocacy Executive EMEA will report to the Senior Manager, Customer Marketing and Advocacy EMEA in a team of three. The person will also work closely with the wider Marketing EMEA team, Customer Success, Professional Services, Sales Operations and regional sales teams as well as partner teams.
The Customer Referral & Advocacy Executive EMEA will be responsible for managing a number of initiatives and supporting on wider programmes within the Customer Marketing Team in EMEA.
Some of your responsibilities:
- Identify potential customer advocates and build relationships.
- Assist in organizing customer advocacy events and webinars.
- Recruit and brief Verint customer advocates for public speaking or other engagements across Verint internal and third-party events.
- Coordinate the collection of customer testimonials and case studies.
- Assist in maintaining the customer advocacy database.
- Assist in the creation of customer advocacy content together with the Senior Content Writer EMEA and an external agency.
- Support in customer advocacy program reporting including activities in supporting new business and cross/up sell opportunities.
- Manage requests from internal teams for referencing opportunities – including requests for calls/visits and information to support new business opportunities/RFP’s.
- Ensure timely and high-quality responses to teams to support goals for driving sales pipeline.
- Support delivery of Verint’s annual Customer Awards event in London, a highly renowned evening which celebrates our customers’ achievements and their project’s visibility. Responsibilities will include venue booking, internal and external event promotion, management of event logistics and customer travel.
Essential:
- Experience of customer engagement and advocacy principles.
- Understanding of competitor customer advocacy programs.
- Awareness of industry regulations related to customer data.
- Ability to work within a geographically distributed team spread between multiple time zones and cultures.
- Ability to work across different business functions and external stakeholders.
- Working knowledge of using customer relationship management (CRM) systems.
- Ability to create and edit simple marketing collateral.
Associate Customer Advocacy in Birmingham employer: Verint
Verint is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Associate Customer Advocacy role based in the UK. Employees benefit from comprehensive growth opportunities, including involvement in high-profile events like the annual Customer Awards, while being part of a supportive team that values customer engagement and advocacy. With a focus on nurturing talent and promoting meaningful contributions, Verint stands out as a rewarding place to build a career in customer marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Customer Advocacy in Birmingham
✨Tip Number 1
Familiarise yourself with customer advocacy principles and best practices. Understanding how successful companies engage their customers can give you a competitive edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the marketing and customer advocacy fields. Attend relevant events or webinars to connect with potential colleagues and learn more about the industry, which can help you stand out as a candidate.
✨Tip Number 3
Research StudySmarter’s current customer advocacy initiatives and think of ways you could contribute. Being able to discuss specific ideas during your interview will demonstrate your enthusiasm and proactive approach.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and how you've used them to manage customer relationships. Highlighting your technical skills in this area can show that you're ready to hit the ground running.
We think you need these skills to ace Associate Customer Advocacy in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer engagement and advocacy. Use specific examples that demonstrate your ability to build relationships and manage initiatives, as these are key aspects of the role.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the Associate Customer Advocacy position. Mention how your skills align with the responsibilities outlined in the job description, such as organizing events and managing customer testimonials.
Showcase Relevant Skills:Emphasise your understanding of customer advocacy principles and any experience with CRM systems. Highlight your ability to work across different business functions and your awareness of industry regulations related to customer data.
Proofread Your Application:Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Verint
✨Show Your Understanding of Customer Advocacy
Make sure to demonstrate your knowledge of customer advocacy principles during the interview. Discuss any previous experience you have in engaging with customers and how you've successfully built relationships that promote brand loyalty.
✨Highlight Your Organisational Skills
Since the role involves managing events and coordinating various initiatives, be prepared to share examples of how you've organised similar activities in the past. Talk about your ability to juggle multiple tasks and ensure everything runs smoothly.
✨Familiarise Yourself with CRM Systems
As the position requires working with customer relationship management systems, it’s beneficial to mention any experience you have with these tools. If you’re not familiar with a specific system, express your willingness to learn quickly.
✨Prepare for Team Collaboration Questions
Given that the role involves working closely with various teams, be ready to discuss how you’ve collaborated with different departments in previous roles. Highlight your ability to communicate effectively across diverse groups and cultures.
