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- Tasks: Support customer advocacy initiatives and engage with advocates to promote our products.
- Company: Join Verint, a leader in customer engagement solutions, making a real impact.
- Benefits: Enjoy flexible working options and the chance to attend exciting events like the Customer Awards.
- Why this job: Be part of a dynamic team that values creativity and collaboration while driving customer success.
- Qualifications: Experience in customer engagement and understanding of advocacy principles is essential.
- Other info: This role is UK-based and involves working with diverse teams across multiple time zones.
The predicted salary is between 28800 - 48000 £ per year.
The Associate within Customer Advocacy Program is responsible for supporting the development and execution of customer advocacy initiatives within the marketing team. This person will play a key role in identifying, engaging, and nurturing customer advocates to help champion our products and services.
The Customer Referral & Advocacy Executive EMEA will report to the Senior Manager, Customer Marketing and Advocacy EMEA in a team of three. The person will also work closely with the wider Marketing EMEA team, Customer Success, Professional Services, Sales Operations and regional sales teams as well as partner teams.
The Customer Referral & Advocacy Executive EMEA will be responsible for managing a number of initiatives and supporting on wider programmes within the Customer Marketing Team in EMEA.
Some of your responsibilities:
- Identify potential customer advocates and build relationships.
- Assist in organizing customer advocacy events and webinars.
- Recruit and brief Verint customer advocates for public speaking or other engagements across Verint internal and third-party events.
- Coordinate the collection of customer testimonials and case studies.
- Assist in maintaining the customer advocacy database.
- Assist in the creation of customer advocacy content together with the Senior Content Writer EMEA and an external agency.
- Support in customer advocacy program reporting including activities in supporting new business and cross/up sell opportunities.
- Manage requests from internal teams for referencing opportunities – including requests for calls/visits and information to support new business opportunities/RFP’s.
- Ensure timely and high-quality responses to teams to support goals for driving sales pipeline.
- Support delivery of Verint’s annual Customer Awards event in London, a highly renowned evening which celebrates our customers’ achievements and their project’s visibility. Responsibilities will include venue booking, internal and external event promotion, management of event logistics and customer travel.
Essential:
- Experience of customer engagement and advocacy principles.
- Understanding of competitor customer advocacy programs.
- Awareness of industry regulations related to customer data.
- Ability to work within a geographically distributed team spread between multiple time zones and cultures.
- Ability to work across different business functions and external stakeholders.
- Working knowledge of using customer relationship management (CRM) systems.
- Ability to create and edit simple marketing collateral.
Associate Customer Advocacy employer: Verint
Contact Detail:
Verint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Advocacy
✨Tip Number 1
Familiarise yourself with customer advocacy principles and best practices. Understanding how successful companies engage their customers can give you a competitive edge in interviews.
✨Tip Number 2
Network with professionals in the marketing and customer advocacy fields. Attend relevant events or webinars to connect with potential colleagues and learn more about the industry.
✨Tip Number 3
Showcase your experience with CRM systems during conversations. Being able to discuss how you've used these tools effectively will demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've engaged customers in the past. Highlighting your ability to build relationships and manage events will resonate well with the hiring team.
We think you need these skills to ace Associate Customer Advocacy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement and advocacy. Use specific examples that demonstrate your ability to identify and nurture customer advocates, as well as any experience with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of customer advocacy principles and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles where you engaged with customers or managed events. Highlight any experience with organizing webinars or customer advocacy events, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Verint
✨Know Your Customer Advocacy Principles
Make sure you understand the key principles of customer engagement and advocacy. Be prepared to discuss how you've applied these in previous roles or how you would approach them in this position.
✨Showcase Your Event Management Skills
Since the role involves organising events and webinars, be ready to share examples of events you've managed. Highlight your ability to handle logistics, promote events, and ensure a smooth experience for attendees.
✨Familiarise Yourself with CRM Systems
Brush up on your knowledge of customer relationship management systems. Be prepared to discuss any experience you have with CRM tools and how they can be used to enhance customer advocacy efforts.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams. Think of examples where you've successfully collaborated across different functions and how you navigated challenges in a geographically distributed team.
