Care Worker in Orpington

Care Worker (Domiciliary) — Bromley, Beckenham, and surrounding areas

Applicants must have their own legal Right to Work in the UK without the need for employer sponsorship.

You will be working in an environment which offers a high level of care and support, taking care of vulnerable adults in their own homes. You will facilitate their comfort and wellbeing and actively promote independence.

Ethos

• Ensure that the client is at the centre of the care we deliver.
• Treat everyone with empathy, dignity and respect.
• Respect the wishes, preferences, social and cultural needs of the client and family.
• Maintain and improve the client\’s comfort and wellbeing.
• Follow best practices in the delivery of care.
• Work as part of a team in achieving excellence of care.
• Everyone is a role model and an ambassador for the service.
• Open and honest always and encourage to speak up about concerns and act upon them.
• Everybody counts: no discrimination, no exclusion, no bullying – ever.
• Work in a way that ensures the company CQC rating is Good or Outstanding.
• Treat all information as confidential.

Experience / Qualification

• Previous experience is preferred but not essential as full training is given.
• NVQ level 2 or 3 in health & social care is an advantage.

Key Skills

• Empathy and sensitivity.
• Tact and discretion.
• Excellent communication, with good customer service and interpersonal skills.
• Attention to details combined with a hard‑working attitude.
• Ability to remain calm in stressful situations.
• Good team spirit and a willingness to help.
• Ability to take the initiative and to speak up when things go wrong.
• Good written English for short report writing.
• Open and honest always.

Key Tasks & Responsibilities

• Visit the client in their home as directed.
• Communicate to the relevant manager any concerns regarding a client, family or staff.
• Proactively identify issues, resolve and document where possible; otherwise, escalate to the relevant manager.
• Take responsibility for the service. Work independently to deliver a high level of care and ensure that the client\’s needs are fully met; report any changes to the relevant manager.
• Prepare and serve meals, drinks and snacks.
• Assist the client with personal care such as bathing, grooming and dressing.
• Assist with toileting, including the changing of pads if required.
• Client‑specific care, including moving, repositioning and changing a catheter bag.
• Administer oral and topical medication.
• Handle household tasks such as grocery shopping and laundry.
• Support the client in avoiding social isolation, arranging outings and social visits.
• Provide mental and emotional support.
• Make recommendations for improving the care and support of the service user.
• Follow the client\’s care plan and other information in the delivery of care.
• Document the care you provide.
• Report any concerns or incidents to the relevant manager.
• Lead by example, and be professional, polite and reasonable always.
• Maintain professional relationships with family, friends and other individuals within the client\’s circle of support.
• Collaborate with colleagues and other health and social care professionals to provide the best possible care.
• Attend all meetings as required, including supervisions, appraisals and team meetings.
• Maintain training, achieve the relevant qualification and seek opportunities for personal and professional growth.
• Understand and follow all policies and procedures relevant to the role.
• Knowledge of the staff handbook, Code of Conduct for Health & Social Care Workers, the regulatory framework that governs the company, and CQC requirements.
• All other duties and tasks as directed.