At a Glance
- Tasks: Ensure quality checks and support field agents in a fast-paced environment.
- Company: Join Perch Verify, a leader in ethical debt resolution with a tech-driven approach.
- Benefits: Competitive salary, bonus potential, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with the chance to earn formal qualifications and advance your career.
- Why this job: Make a real impact in a growing company while developing your skills.
- Qualifications: Proficient in Microsoft Office and strong time management skills required.
The predicted salary is between 27400 - 32880 € per year.
Are you ready to join a fast-paced team driving field operations excellence? Perch Verify are looking for a Quality Controller. Verify, a company which offers a new and different approach to field services in the utilities and financial services sectors, is part of the Perch Group; one of the fastest-growing and most ambitious debt purchase and resolutions firms in the UK.
At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
The Quality Controller will complete daily tasks to ensure the smooth running of a fast-paced operation of field services. This role requires somebody with great time management skills and the ability to complete tasks to a high standard. The role also requires somebody to prioritise workload for themselves and others to ensure daily tasks are complete within SLA.
You will work closely with the Regional Managers, Office Manager, and Director of field operations. Many aspects of the role will be repetitive however the ability to quickly change plan and address issues as they arise is essential. You will oversee the quality checks of accounts visited by the field agents which consist of accurate information, photos, audio and notes to make sure they are at the business standard to return to clients.
Responsibilities include but are not limited to:
- Full accountability of daily exception reports.
- Daily checks on visits carried out.
- Quality checks on accounts returned by field agents.
- Field agent support.
- Field stationery requests.
Competent with Microsoft Office is essential. Ability to prioritise and effectively time manage daily to ensure business critical tasks are complete on time. Clear understanding of exception reporting is desirable. Knowledge of geographical areas desirable.
The Application Timeline includes a first stage video call with the internal recruitment team (15 minutes) and a face-to-face or Teams interview with the hiring manager (1 hour). Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.
Why you should be EXCITED to apply… £27,400, + up to 20% of your annual salary, paid as a bonus. This role is based at our Skipton office. 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday. The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation. And many more benefits to support your wellbeing and professional development.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email.
PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.
Quality Controller in York employer: Verify
Perch Verify is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £27,400 plus bonuses, alongside flexible working arrangements from our Skipton office. Our dynamic work culture fosters collaboration and innovation, empowering you to take on meaningful responsibilities while providing opportunities for formal qualifications and professional development in a rapidly growing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Controller in York
✨Tip Number 1
Get to know the company inside out! Research Perch Verify and understand their mission, values, and the role of a Quality Controller. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the video call and face-to-face interviews by rehearsing common questions related to quality control and time management. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your skills! During interviews, be ready to discuss specific examples of how you've managed workloads and ensured quality in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you on their radar.
We think you need these skills to ace Quality Controller in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Controller role. Highlight your time management skills and any experience with quality checks or exception reporting. We want to see how you can bring your unique skills to our fast-paced team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Perch Verify and how your background aligns with our mission. Let us know how you can contribute to driving field operations excellence.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in field services or quality control. We love seeing candidates who understand the importance of accuracy and efficiency in their work!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Verify
✨Know Your Quality Standards
Before the interview, make sure you understand what quality control means in the context of field services. Familiarise yourself with the standards that Perch Verify expects and be ready to discuss how you can uphold these standards in your role.
✨Show Off Your Time Management Skills
Since this role requires excellent time management, prepare examples from your past experiences where you successfully prioritised tasks. Be specific about how you managed your workload to meet deadlines, especially in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to adapt quickly to changes or resolve issues on the spot. Practising these responses will help you demonstrate your ability to handle the repetitive yet dynamic nature of the job.
✨Engage with Empathy
Perch Verify values a customer-centric approach, so be prepared to discuss how you would support field agents and clients. Share examples of how you've used empathy in previous roles to enhance customer satisfaction and ensure quality service.
