At a Glance
- Tasks: Ensure quality control in field operations and support field agents daily.
- Company: Join Perch Verify, a fast-growing leader in ethical debt resolution.
- Benefits: Earn £27,400 plus up to 20% bonus, with flexible hybrid working.
- Other info: Opportunity for formal qualifications and career growth in a supportive environment.
- Why this job: Make a real impact in a dynamic team while developing your skills.
- Qualifications: Proficient in Microsoft Office and strong time management skills required.
The predicted salary is between 27400 - 32880 £ per year.
Are you ready to join a fast-paced team driving field operations excellence? Perch Verify are looking for a Quality Controller. Verify, a company which offers a new and different approach to field services in the utilities and financial services sectors, is part of the Perch Group; one of the fastest-growing and most ambitious debt purchase and resolutions firms in the UK. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting‑edge technology to drive ethical, efficient, and data‑driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer‑centric approach that is at the heart of our success.
The Quality Controller will complete daily tasks to ensure the smooth running of a fast‑paced operation of field services. This role requires somebody with great time management skills and the ability to complete tasks to a high standard. The role also requires somebody to prioritise workload for themselves and others to ensure daily tasks are complete within SLA. You will work closely with the Regional Managers, Office Manager, and Director of field operations. Many aspects of the role will be repetitive however the ability to quickly change plan and address issues as they arise is essential. You will oversee the quality checks of accounts visited by the field agents which consist of accurate information, photos, audio and notes to make sure they are at the business standard to return to clients.
Responsibilities include but are not limited to:
- Full accountability of daily exception reports.
- Daily checks on visits carried out.
- Quality checks on accounts returned by field agents.
- Field agent support.
- Field stationery requests.
Competent with Microsoft Office is essential. Ability to prioritise and effectively time manage daily to ensure business critical tasks are complete on time. Clear understanding of exception reporting is desirable. Knowledge of geographical areas desirable.
Why you should be excited to apply…
£27,400, + up to 20% of your annual salary, paid as a bonus. This role is based at our Skipton office. 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday. The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation. And many more benefits to support your wellbeing and professional development.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.
Field Operations Quality Controller – Hybrid 37.5h/wk in Skipton employer: Verify
Perch Verify is an exceptional employer, offering a dynamic work environment in Skipton where innovation meets empathy. With a commitment to employee growth through formal qualifications and a flexible hybrid working model, we prioritise your professional development while ensuring a supportive culture that values diversity and well-being. Join us to be part of a fast-growing team dedicated to transforming the debt resolution industry with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Quality Controller – Hybrid 37.5h/wk in Skipton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Operations Quality Controller – Hybrid 37.5h/wk in Skipton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Controller role. Highlight your time management skills and any experience with quality checks or exception reporting. We want to see how you can contribute to our fast-paced team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with our mission at Perch Group. Let us know how you can help drive field operations excellence.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience in field services or quality control. We love seeing candidates who understand the importance of accuracy and efficiency in their work.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Verify
✨Know the Company Inside Out
Before your interview, take some time to research Perch Verify and its approach to field services. Understand their mission to drive ethical debt resolution and how they leverage technology. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Demonstrate Your Time Management Skills
Since the role requires excellent time management, prepare examples from your past experiences where you've successfully prioritised tasks and met deadlines. Be ready to discuss how you handle repetitive tasks while maintaining high standards, as this will be crucial for the Quality Controller position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in fast-paced situations. Think of scenarios where you've had to adapt quickly to changes or resolve issues on the spot. Practising these responses will help you feel more confident during the interview.
✨Showcase Your Technical Proficiency
As a Quality Controller, you'll need to be competent with Microsoft Office and possibly other tools. Brush up on your skills and be prepared to discuss how you've used these tools in previous roles. If you have experience with exception reporting or geographical knowledge, make sure to highlight that too!
