Quality Controller

Are you ready to join a fast-paced team driving field operations excellence? Perch Verify are looking for a Quality Controller. Verify, a company which offers a new and different approach to field services in the utilities and financial services sectors, is part of the Perch Group; one of the fastest-growing and most ambitious debt purchase and resolutions firms in the UK. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

The Quality Controller will complete daily tasks to ensure the smooth running of a fast-paced operation of field services. This role requires somebody with great time management skills and the ability to complete tasks to a high standard. The role also requires somebody to prioritise workload for themselves and others to ensure daily tasks are complete within SLA. You will work closely with the Regional Managers, Office Manager, and Director of field operations. Many aspects of the role will be repetitive however the ability to quickly change plan and address issues as they arise is essential. You will oversee the quality checks of accounts visited by the field agents which consist of accurate information, photos, audio and notes to make sure they are at the business standard to return to clients.

So, what will your day-to-day look like? Responsibilities include but are not limited to:

• Full accountability of daily exception reports.
• Daily checks on visits carried out.
• Quality checks on accounts returned by field agents.
• Field agent support.
• Field stationery requests.

Does this sound like you? Competent with Microsoft Office is essential. Ability to prioritise and effectively time manage daily to ensure business critical tasks are complete on time. Clear understanding of exception reporting is desirable. Knowledge of geographical areas desirable.

The Application Timeline:

• A first stage video call with the internal recruitment team (15 minutes).
• A face-to-face or Teams interview with the hiring manager (1 hour).
• Typically, the average successful applicant will be within this timeline for 2-3 weeks.

Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply… £27,400, + up to 20% of your annual salary, paid as a bonus. This role is based at our Skipton office. 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am-6pm, Monday to Friday. The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation. And many more benefits to support your wellbeing and professional development.

So, what are you waiting for? Submit your application today. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.

PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.