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- Tasks: Provide top-notch customer support and conduct pre-audit checks for a leading compliance provider.
- Company: Join a dynamic compliance services team in Cardiff focused on enhancing customer experiences.
- Benefits: Comprehensive training, health and safety support, and a collaborative work environment.
- Why this job: Make a difference by ensuring safer workplaces while developing your customer service skills.
- Qualifications: Strong customer service and administrative skills with attention to detail.
- Other info: Exciting opportunity for growth in a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A leading compliance services provider in Cardiff is seeking a Customer Service Support Officer to enhance customer support within the Audit Services team. The role involves conducting pre-audit checks, providing technical support, and ensuring a high-standard customer experience.
Candidates should possess strong customer service and administrative skills, with a keen attention to detail. This position comes with comprehensive onboarding and health and safety training to equip you for success. Join a dynamic team dedicated to creating safer workplaces.
Technical Support Officer — Customer Compliance & Service in Cardiff employer: Veriforce
Contact Detail:
Veriforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer — Customer Compliance & Service in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and compliance. We can role-play with a friend or use online resources to boost our confidence and nail those responses.
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've handled customer queries or audits in the past. We want to demonstrate that we can maintain high standards, just like the team we're hoping to join!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Technical Support Officer — Customer Compliance & Service in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative skills. We want to see how your experience aligns with the role of a Technical Support Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer support and how you can contribute to our Audit Services team. Keep it engaging and personal!
Showcase Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Veriforce
✨Know Your Stuff
Make sure you understand the basics of compliance services and the specific role of a Technical Support Officer. Brush up on common pre-audit checks and technical support scenarios. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to enhance the customer experience, which is key for this role.
✨Attention to Detail is Key
Since the job requires keen attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your work, especially when conducting audits or providing technical support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
