Systems Support Analyst in Cardiff

Building innovative solutions; enabling safer workplaces for everyone. We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners. We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions.

Veriforce are recruiting for a Systems Support Analyst role to support the administration and configuration of core business systems across the Veriforce organisation.

What that means day to day:

• Diagnose and resolve business requirements through effective configuration of company IT systems.
• Provide expert advice, guidance, and mentorship to system users, promoting best practices and leveraging system functionality to enhance efficiency and support standardised processes across the organisation.
• Collaborate with Veriforce commercial, operations & product teams to deliver industry-leading system capabilities.
• Partner with third-party vendors through consultancy engagements and project-based initiatives to drive system improvements.
• Take full ownership of system configuration, customisation, and implementation activities in line with our group SDLC.
• Perform business process analysis, design, and re-engineering to enhance operational efficiency while ensuring compliance with security standards and protocols.

What you’ll need to be successful:

• A strong understanding of how enterprise business functions integrate across systems and departments, alongside the ability to identify and manage project and business risks effectively.
• Confidence in translating complex technical concepts into clear, accessible language for a variety of audiences.
• A deep understanding of business processes, with the ability to influence stakeholders and drive continuous improvement.
• Proven experience in analysing and resolving issues across business applications and proprietary software, while providing professional system configuration and end-user support.
• The ability to develop and deliver effective training to diverse user groups, ensuring strong system adoption and knowledge transfer.
• A collaborative approach and commitment to team success.

What you'll get in return:

We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.