At a Glance
- Tasks: Support customers with HR solutions, ensuring a seamless experience and gathering feedback for improvements.
- Company: Join SafeHR, a trusted leader in creating safer workplaces across the UK.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and personal development opportunities.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real impact by helping businesses thrive and supporting their teams.
- Qualifications: Strong communication skills, attention to detail, and a collaborative spirit are essential.
The predicted salary is between 30000 - 40000 £ per year.
Creating Safer Workplaces for Everyone. At SafeHR, we’ve been helping businesses look after their people and build stronger teams for over 30 years. When you join us, you’ll be part of a supportive, expert-driven company that’s trusted by more than 2,000 customers across the UK. We don’t do one-size-fits-all HR. We listen, we understand, and we deliver tailored advice and smart software that make a real difference — whether it’s streamlining processes, navigating employment law, or empowering leaders to build high-performing teams. If you’re passionate about people, growth, and making work better, you’ll fit right in at SafeHR.
As a key member of our tight-knit Customer Support team, you’ll play an essential role in driving the success of Alcumus. As a Customer Support Technician, you will be at the forefront of ensuring our customers have a seamless and exceptional experience, helping them navigate and maximize the benefits of our innovative HR solutions. Your contribution will make a meaningful impact on the smooth operation of our business and the success of our customers!
What that means day to day
- Responding to incoming queries promptly and efficiently, providing expert assistance with technical and software-related questions via email and phone.
- Acting as the first point of contact for any HR inquiries, ensuring all information is accurate before passing it along to our HR team for further support.
- Engaging new customers with enthusiasm, guiding them through their SafeHR journey, and showcasing the value of our service during onboarding calls to ensure they get the most out of what we offer.
- Serving as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback with precision to help enhance our products.
- Collaborating with your team, sharing insights and knowledge to continuously improve our software and processes, making a real impact on how we serve our customers!
What you’ll need to be successful
- Outstanding communication skills – confidently engage with customers via phone and email, providing clear and helpful support every time.
- Keen attention to detail – ensure accuracy in every interaction, delivering precise information and passing on key details without missing a beat.
- Master multitasker – efficiently juggle multiple customer queries and follow-ups, ensuring nothing slips through the cracks.
- Problem-solving prowess – use your critical thinking skills to tackle technical and software-related challenges, providing quick solutions.
- Team player with a collaborative spirit – thrive in a close-knit team, sharing insights and ideas to continually improve processes and deliver exceptional customer experiences.
What you'll get in return
We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Customer Support Technician in Cardiff employer: Veriforce
At SafeHR, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative work culture. With a strong emphasis on employee wellbeing, we offer generous benefits such as enhanced parental leave, a comprehensive healthcare plan, and opportunities for professional development through LinkedIn Learning. Our hybrid workplace policy allows for flexibility, ensuring that our team can thrive both in the office and remotely, making SafeHR a rewarding place to grow your career while making a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, dive into SafeHR's mission and values. Understanding what makes them tick will help you connect your skills to their needs and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Technician, you'll need to engage with customers confidently. Try role-playing common customer scenarios with a friend or family member to sharpen your responses and ensure you come across as clear and helpful.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled technical issues or helped customers overcome challenges. This will demonstrate your ability to think on your feet and provide quick solutions, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Technician in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Customer Support Technician role. We want to see your passion for people and problem-solving shine through!
Show Off Your Communication Skills:Since you'll be engaging with customers daily, it's crucial to demonstrate your outstanding communication abilities in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Your Attention to Detail:In this role, accuracy is key! Make sure to showcase examples from your past experiences where your keen attention to detail made a difference. We love seeing candidates who can deliver precise information without missing a beat.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It helps us keep track of applications and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Veriforce
✨Know the Company Inside Out
Before your interview, take some time to research SafeHR. Understand their mission of creating safer workplaces and how they tailor their HR solutions. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Support Technician, outstanding communication is key. Prepare examples of how you've effectively engaged with customers in the past, whether through phone or email. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled technical challenges or resolved customer issues. Highlight your critical thinking skills and how you approach problem-solving, as this is crucial for the role.
✨Emphasise Team Collaboration
SafeHR values teamwork, so be prepared to share experiences where you've worked closely with others to improve processes or deliver exceptional service. Show that you're a team player who thrives in a collaborative environment.
