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- Tasks: Support customers with health and safety compliance and provide top-notch technical assistance.
- Company: Join a leading company dedicated to creating safer workplaces globally.
- Benefits: Enjoy competitive salary, generous leave, healthcare, and professional development opportunities.
- Why this job: Make a real difference in workplace safety while developing your skills in a supportive environment.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a plus.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 19800 - 27600 £ per year.
Department: Customer Support
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Technical Team Manager
Compensation: £24,800 / year
Description
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a Customer Service Support Officer (Known internally as Technical Support Officer), you’ll support the Audit Services team in the completion of desktop assessments of registered customer’s accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience! You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market. The SafeContractor product ensures contractors meet the necessary requirements around health and safety, equal opportunities, diversity and environmental management practices - all in one plan! You’ll receive full onboarding and training as well as support to gain health and safety specific qualifications that are required for this role. This role is based in our office in Cardiff and will require 3 days a week working from the office.
What that means day to day:
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Working through a number of pre-audit checks of customer's information to ensure everything required is collated.
- Providing feedback to customers and collating any missing required information for the pre-audit checks.
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
What you’ll need to be successful:
- Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle.
- The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required.
- You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.
- Our Customer Service Support Officers (Technical Support Officers) work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.
- You may have some experience, or even an interest in health and safety or compliance, although this is not essential.
Personal Health & Wellbeing / Benefits:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
Future Planning:
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License upskilling & development
Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self To Work. We are a proud equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What You Can Expect If You Apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Customer Service Representative - Health and Safety in Cardiff employer: Veriforce
Contact Detail:
Veriforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Health and Safety in Cardiff
✨Tip Number 1
Get to know the company! Research SafeContractor and understand their mission to create safer workplaces. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Customer Service Representative - Health and Safety in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to creating safer workplaces!
Show Off Your Communication Skills: Since you'll be liaising with customers via phone and email, it's crucial to demonstrate your written communication skills. Keep your application clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Be Yourself: We value authenticity! Don’t hesitate to let your personality shine through in your application. Share your passion for health and safety or compliance, even if it’s just an interest. We’re looking for team players who are eager to learn and grow with us.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to our recruitment team, and we can get back to you within 15 working days. We can’t wait to hear from you!
How to prepare for a job interview at Veriforce
✨Know Your Stuff
Familiarise yourself with the health and safety standards relevant to the role. Understand the SafeContractor product and how it helps organisations maintain compliance. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or improved a customer's experience. This will demonstrate your ability to handle enquiries effectively, which is crucial for this role.
✨Be a Team Player
Since the role involves working closely with a team, be ready to discuss your experiences in collaborative settings. Share examples of how you've contributed to team goals and supported your colleagues, as this will highlight your ability to work well within a close-knit team.
✨Practice Your Communication Skills
As you'll be communicating with customers via phone and email, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills, ensuring you present yourself confidently during the actual interview.
