Customer Payments Administrator in Cardiff

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day.

What that means day to day:

• Managing customer accounts to track outstanding balances and follow up on overdue payments by phone and email.
• Processing customer payments, refunds and payment arrangements accurately, keeping records up to date at all times.
• Investigating payment issues and resolving account queries quickly and professionally.
• Working closely with internal teams and external partners to support collections activity and ensure the best outcome for customers.
• Helping to maintain smooth day-to-day accounts receivable processes while supporting wider cash flow objectives.

What you’ll need to be successful:

• At least 3 years’ experience in a payments, accounts receivable or credit control role.
• Good working knowledge of Microsoft Office.
• Experience setting up payment arrangements with customers.
• Strong attention to detail and problem-solving skills.
• Confident, professional and customer-focused communication.

What you'll get in return:

We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Personal Health & Wellbeing / Benefits:
• Enhanced Parental Leave.
• Generous annual leave.
• Healthcare Plan.
• Annual Giving Day – an extra day to give back to yourself or your community.
• Cycle-to-work Scheme.
• Future Planning:
• Pension scheme with employer contributions.
• Life Assurance – 3X base salary.
• Rewards Program – access to discounts and cashback.
• LinkedIn Learning License for upskilling & development.

Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days.
• An interview process consisting of:
• An initial discovery call with the recruiter.
• A first stage interview via Microsoft Teams.
• Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role.

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.