At a Glance
- Tasks: Lead a dynamic team to deliver top-notch client support and insights across the UK.
- Company: Join SafeContractor, the UK's largest supply chain risk management company.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and a dog-friendly office!
- Other info: We value diversity and support your development, ensuring everyone feels empowered.
- Why this job: Make a real impact by fostering client relationships and driving business growth.
- Qualifications: Proven experience in Customer Success or Account Management with strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable.
The Client Services Team Leader leads the delivery of client support, insights, and lead generation across the UK Supply Chain. You’ll oversee Account Management Analyst activity at scale, ensuring high-quality client support, actionable insights, and operational excellence. The role also manages a small team focused on data enrichment and lead generation, driving a steady pipeline of high-quality, sales-ready opportunities.
What that means day to day:
- Set clear objectives, KPIs, and performance standards aligned to business goals across both business units.
- Ensure workload is effectively prioritised across the team to support Account Managers and client needs.
- Foster a collaborative, high-performance culture with a focus on quality, accountability, and continuous improvement.
- Oversee delivery of best-in-class support to Account Managers, ensuring high-quality client insight, reporting, and operational support.
- Ensure the production of enhanced client reporting, identifying trends, risks, and commercial growth opportunities.
- Support strategic account planning through data analysis and performance insights.
- Maintain strong awareness of client needs and ensure the team contributes to building long-term client relationships.
What you’ll need to be successful:
- You have a proven track record in Customer Success or Account Management, with experience leading and developing teams.
- You’re highly analytical, with strong Excel skills, and able to turn complex data into clear, actionable insights.
- You communicate effectively and manage stakeholders with confidence, while staying organised and focused when juggling multiple priorities.
- A strong attention to detail ensures consistently high-quality work.
What you'll get in return:
- We have a hybrid workplace policy, where you will work from the office 3 days per week.
- Our Cardiff office is dog-friendly – expect a few friendly paws around the place!
- We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Personal Health & Wellbeing / Benefits:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Future Planning:
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days.
- An interview process consisting of:
- An initial discovery call with the recruiter.
- A first stage interview via Microsoft Teams.
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role.
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Client Services Team Leader in Cardiff employer: Veriforce
At SafeContractor, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in our Cardiff office. With a hybrid workplace policy, generous benefits including enhanced parental leave, a healthcare plan, and a focus on personal development through LinkedIn Learning, we empower our employees to thrive both personally and professionally. Our commitment to diversity and community engagement ensures that every team member feels valued and has the opportunity to contribute meaningfully to our mission of making workplaces safer across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Client Services Team Leader role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, culture, and what makes them tick. This way, you can tailor your answers to show how you fit right into their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in Customer Success and Account Management clearly, especially how you've led teams and driven results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Services Team Leader in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success or Account Management. We want to see how your skills align with the role of Client Services Team Leader, so don’t hold back on showcasing your achievements!
Show Off Your Analytical Skills:Since this role requires strong analytical abilities, be sure to include examples of how you've turned complex data into actionable insights. We love seeing candidates who can demonstrate their Excel prowess and how it’s helped drive results.
Communicate Clearly:Effective communication is key! When writing your application, make sure your points are clear and concise. We appreciate candidates who can articulate their thoughts well, especially when it comes to managing stakeholders and building relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Veriforce
✨Know Your Numbers
As a Client Services Team Leader, you'll need to demonstrate your analytical skills. Brush up on your Excel knowledge and be ready to discuss how you've turned complex data into actionable insights in previous roles. Prepare specific examples that highlight your ability to identify trends and opportunities.
✨Showcase Your Leadership Style
This role involves leading a team, so be prepared to talk about your leadership approach. Think of examples where you've set clear objectives and fostered a high-performance culture. Highlight how you prioritise workloads and support your team in achieving their goals.
✨Client-Centric Mindset
SafeContractor values long-term client relationships. Be ready to discuss how you've maintained strong client awareness in past positions. Share stories that illustrate your commitment to delivering best-in-class support and how you've contributed to client satisfaction and retention.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in customer success or account management and how you navigated them. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
