Account Manager in Cardiff

Creating Safer Workplaces for Everyone. At SafeWorkforce, we’re passionate about keeping people safe. Our team of health and safety consultants brings over 200 years of combined experience, providing expert guidance that helps businesses stay compliant, confident, and protected. We don’t do one-size-fits-all solutions — every project is tailored to the unique needs of the organisation. Whether it’s a small business or a large enterprise, you’ll have the chance to make a real impact, helping leaders minimise risk and build safer workplaces. If you’re looking for a role where your expertise matters, your ideas are valued, and every day presents new challenges, SafeWorkforce is the place to grow your career and make a difference.

The Account Manager will be responsible for building and maintaining long-term, trusted relationships with customers while managing a portfolio of existing accounts. The role involves identifying opportunities to grow business within current clients, developing new sales opportunities, and ensuring a high level of customer satisfaction through proactive account management and relationship building.

What that means day to day:

• Serve as the lead point of contact for all client account management matters.
• Build and maintain strong, long-lasting relationships with a number of key SafeWorkforce customers.
• Embed our solutions within customers to deliver ongoing revenue to achieve/surpass monthly sales targets.
• Negotiate client contracts.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement to meet sales targets.
• Forecast and track key success metrics.

What you’ll need to be successful:

To be successful in this role, you will have previous experience working as an Account Manager, Key Account Manager, Associate Account Manager, or in a similar client-facing position. You will be a confident communicator with the ability to build strong relationships and influence stakeholders at all levels, including senior leadership and C-suite executives. You will have experience using CRM systems such as Salesforce or Microsoft Dynamics, alongside strong MS Office skills, particularly Excel. The ability to manage multiple client accounts simultaneously while maintaining excellent attention to detail and a strong focus on client retention is essential. You will also possess excellent listening, negotiation, and presentation skills, combined with strong organisational abilities and the capability to prioritise effectively within a fast-paced environment.

What you'll get in return:

We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days.
• An interview process consisting of:

• An initial discovery call with the recruiter.
• A first stage interview via Microsoft Teams.
• Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role.

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.