At a Glance
- Tasks: Manage contractor renewals and ensure compliance with CHAS requirements.
- Company: Join CHAS, a trusted health and safety certification specialist with over 30 years of experience.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and personal development opportunities.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real impact by supporting contractors and ensuring their success.
- Qualifications: Customer service or account management experience, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
With over 30 years’ experience, CHAS is the trusted health and safety certification specialist for construction and the public sector. Founded by Merton Council, we help contractors pre-qualify for projects and give clients easy access to over 30,000 compliant contractors. We set the standard for excellence. Our audits align with major legislation and recognised standards, making compliance simple.
We are seeking a proactive and detail-oriented Renewals Account Executive to join our CHAS team. In this role, you will be responsible for managing and processing contractor renewals, ensuring contractors maintain their accreditation and remain compliant with CHAS requirements. You will act as the main point of contact for contractors going through the renewal process, providing support, guidance, and driving timely renewals to achieve team targets.
What that means day to day:
- Manage a portfolio of contractor accounts due for renewal, ensuring all are processed efficiently and within set timelines.
- Communicate with contractors via phone, email, and online platforms to guide them through the renewal process.
- Identify and resolve issues that may delay renewal, escalating complex cases when necessary.
- Handle objections and queries related to the renewal process, providing accurate and professional responses.
- Collaborate with internal teams, including compliance and technical teams, to ensure a smooth contractor experience.
- Meet and exceed individual and team renewal targets and KPIs.
- Maintain accurate records of all interactions and updates within the CRM system.
- Provide feedback on recurring contractor concerns to help improve the overall renewals process.
What you’ll need to be successful:
Essential Skills:
- Experience in a customer service, account management, or renewals-based role.
- Strong communication skills, both written and verbal.
- Excellent organizational and time-management abilities.
- Ability to manage a high volume of accounts while maintaining attention to detail.
- Comfortable working with targets and performance metrics.
- Confident handling objections and turning conversations around positively.
- Proficiency in using CRM systems and Microsoft Office applications.
Desirable Skills:
- Knowledge of health and safety accreditation or compliance processes.
- Experience working within the contractor or construction industry.
- Familiarity with CHAS or similar SSIP accreditation schemes.
What you'll get in return:
We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Account Executive (Renewals) in Cardiff employer: Veriforce
At CHAS, we pride ourselves on being a supportive and inclusive employer, offering a hybrid work environment that promotes work-life balance. Our commitment to employee wellbeing is reflected in our generous benefits package, including enhanced parental leave, a comprehensive healthcare plan, and opportunities for professional development through LinkedIn Learning. Join us in a culture that values diversity and empowers you to thrive while making a meaningful impact in health and safety certification.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive (Renewals) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at CHAS. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching CHAS and its role in health and safety certification. Knowing their mission and values will help you align your answers with what they’re looking for.
✨Tip Number 3
Practice your communication skills! Since the role involves guiding contractors through the renewal process, being clear and confident in your responses is key. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Account Executive (Renewals) in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Renewals Account Executive role. Highlight your experience in customer service or account management, and show how your skills align with what we’re looking for at CHAS.
Show Off Your Communication Skills:Since strong communication is key in this role, use clear and concise language in your application. Don’t forget to demonstrate your ability to handle objections and queries effectively, as that’s a big part of the job!
Be Organised:We love a candidate who can manage their time well! Make sure your application reflects your organisational skills. You might want to mention any tools or methods you use to keep track of tasks and deadlines.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Veriforce
✨Know Your Stuff
Before the interview, make sure you understand CHAS and its role in health and safety certification. Familiarise yourself with their processes, especially around contractor renewals. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As an Account Executive, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple accounts and deadlines. Share specific strategies or tools you use to stay organised, as this role requires juggling a high volume of renewals efficiently.
✨Prepare for Objections
Since handling objections is part of the job, think about potential scenarios you might face during the renewal process. Prepare positive responses that demonstrate your problem-solving skills and ability to turn conversations around.
