Veriforce in Cardiff, UK is seeking an IT Specialist to provide 2nd line technical support to 1500+ users, resolving incidents within SLA and ITIL guidelines.
You will escalate to the 1st line team, triage issues with other Technology groups, log calls, support hardware and software, contribute to the knowledge base, and participate in technology projects. Hybrid working 3 days per week in the office.
#J-18808-Ljbffr2nd Line IT Support Specialist — Hybrid in Cardiff employer: Veriforce
Veriforce is an exceptional employer, offering a dynamic work environment in the heart of Shoreditch, London, where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for continuous learning through our LinkedIn Learning License and a hybrid workplace policy that promotes work-life balance. Our comprehensive benefits package, including enhanced parental leave and a generous annual leave policy, ensures that our team members feel valued and supported both personally and professionally.
