Account Executive (Renewals) in Morden

With over 30 years’ experience, CHAS is the trusted health and safety certification specialist for construction and the public sector. Founded by Merton Council, we help contractors pre-qualify for projects and give clients easy access to over 30,000 compliant contractors.

We are seeking a proactive and detail-oriented Renewals Account Executive to join our CHAS team. In this role, you will be responsible for managing and processing contractor renewals, ensuring contractors maintain their accreditation and remain compliant with CHAS requirements. You will act as the main point of contact for contractors going through the renewal process, providing support, guidance, and driving timely renewals to achieve team targets.

Day-to-day responsibilities:

• Manage a portfolio of contractor accounts due for renewal, ensuring all are processed efficiently and within set timelines.
• Communicate with contractors via phone, email, and online platforms to guide them through the renewal process.
• Identify and resolve issues that may delay renewal, escalating complex cases when necessary.
• Handle objections and queries related to the renewal process, providing accurate and professional responses.
• Collaborate with internal teams, including compliance and technical teams, to ensure a smooth contractor experience.
• Meet and exceed individual and team renewal targets and KPIs.
• Maintain accurate records of all interactions and updates within the CRM system.
• Provide feedback on recurring contractor concerns to help improve the overall renewals process.

Essential Skills:

• Experience in a customer service, account management, or renewals-based role.
• Strong communication skills, both written and verbal.
• Excellent organizational and time-management abilities.
• Ability to manage a high volume of accounts while maintaining attention to detail.
• Comfortable working with targets and performance metrics.
• Confident handling objections and turning conversations around positively.
• Proficiency in using CRM systems and Microsoft Office applications.

Desirable Skills:

• Knowledge of health and safety accreditation or compliance processes.
• Experience working within the contractor or construction industry.
• Familiarity with CHAS or similar SSIP accreditation schemes.

Benefits:

• Hybrid workplace policy – work from the office 3 days per week.
• Enhanced parental leave.
• Generous annual leave.
• Healthcare plan.
• Annual giving day – an extra day to give back to yourself or your community.
• Cycle-to-work scheme.
• Pension scheme with employer contributions.
• Life assurance – 3X base salary.
• Rewards program – access to discounts and cashback.
• LinkedIn Learning license for upskilling & development.

Equal Opportunity: We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while creating an inclusive environment where everyone feels safe and empowered to be themselves.

Application Process: A response to your application within 15 working days. Interview process consisting of: An initial discovery call with the recruiter, a first-stage interview via Microsoft Teams, and an additional interview (likely face-to-face) with the stakeholders you’ll be working closely with in the role. We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.