At a Glance
- Tasks: Support Verifone’s Global Enterprise Telecommunications systems and ensure high availability.
- Company: Join a leading electronic payment technology company with a dynamic work culture.
- Benefits: Competitive salary, diverse environment, and opportunities for career growth.
- Other info: Collaborative team environment with opportunities to work on exciting global projects.
- Why this job: Make an impact in the fast-paced payments industry while working with innovative technologies.
- Qualifications: 5+ years in IT Telecom, strong troubleshooting skills, and customer service mindset.
The predicted salary is between 60000 - 80000 £ per year.
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solutions around the world. We strive for excellence in our products and services, and are obsessed with customer happiness.
What's exciting about the role:
- We seek a resourceful Sr. Telecom Engineer to support Verifone’s Global Enterprise Telecommunications systems, Five9, and assist with current administration and maintenance of this cloud technology.
- The ideal candidate will have previous experience in supporting a complex global telephony and call center environment with proven ability to ensure high levels of availability.
- Knowledge and experience with Five9 CCaaS and MS Teams phones a plus.
- Must have a customer service frame of mind, enjoy working in a fast paced, team-oriented environment, and have good organizational and communication skills.
- Self-motivated, flexible, and willing to work under pressure is key to this role.
- Planned off-hours and weekend support are periodically required.
Specific duties and responsibilities:
- Responsible for daily operations and performance of the cloud Five9 telephony system.
- Work with a team of engineers building, configuring, implementing, and supporting the move from on-prem to CCaaS and UC telephony solutions across Verifone’s global enterprise.
- Troubleshooting all aspects of call center and telephony - call routing, recording, delivery issues and carrier ISDN and SIP services.
- Ability to participate in cross-functional teams and work effectively in a geographically dispersed team.
- Prepare and maintain documentation of Global Telephony environment.
- Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure.
- Collaborate with internal customers in order to analyze their business requirements and offer comprehensive solutions utilizing current and potential voice technologies.
- Assist in management of vendors to facilitate the purchase of telecommunications products and service, and technical support services.
- Assist with the support of video conferencing systems.
- Assist with miscellaneous legacy voice systems as needed.
Skills and Experience we desire:
- 5+ years professional experience in IT Telecom and Contact Centers.
- Experience operating large, high-availability, redundant telecom system.
- Experience and knowledge implementing SIP and SBC technology.
- Strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions.
- Skilled in telecom planning, project planning, system installations.
- Advanced troubleshooting and diagnostic skills.
- Excellent communication and customer service skills with a natural aptitude for dealing with people.
- Excellent time management skills, must be capable of multi-tasking in a high workload environment.
- Experience with migration from on-prem systems to MS Teams UC and Five9 CCaaS a plus.
Our commitment:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Senior Telecom Engineer London, England, United Kingdom employer: Verifone
Verifone is an exceptional employer, offering a dynamic and fast-paced work environment in London where innovation thrives. Employees benefit from a strong focus on career development, collaboration, and customer satisfaction, all while being part of a team that leads the electronic payment technology industry. With a commitment to diversity and a culture that values in-office collaboration, Verifone provides unique opportunities for personal and professional growth in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Telecom Engineer London, England, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecom industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with cloud technologies like Five9 and MS Teams. Share specific examples of how you've tackled challenges in previous roles to demonstrate your problem-solving abilities.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by researching Verifone’s products and services. Understand their customer base and think about how your skills can contribute to their success. Being knowledgeable about the company will impress interviewers and show that you’re genuinely interested in the role.
We think you need these skills to ace Senior Telecom Engineer London, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Telecom Engineer role. Highlight your experience with cloud technologies like Five9 and MS Teams, and don’t forget to showcase your troubleshooting skills in a call centre environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about telecom and how your background aligns with Verifone’s mission of innovation and customer happiness. Keep it concise but impactful!
Showcase Your Team Spirit:Since we value collaboration, make sure to mention any experiences where you’ve worked effectively in a team. Share examples that demonstrate your ability to thrive in a fast-paced environment and your customer service mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Verifone
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of telecom systems, especially Five9 and MS Teams. Be ready to discuss your previous experiences with these technologies and how you've tackled challenges in a call centre environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in high-availability telecom systems. Verifone values innovation, so think about times when you’ve implemented new solutions or improved existing processes.
✨Emphasise Team Collaboration
Since the role involves working with cross-functional teams, be ready to share experiences where you successfully collaborated with others. Highlight your communication skills and how you’ve contributed to team success in a geographically dispersed setting.
✨Demonstrate Customer-Centric Mindset
Verifone is obsessed with customer happiness, so be prepared to discuss how you've prioritised customer needs in your previous roles. Share specific instances where your customer service skills made a difference in a project or situation.
