At a Glance
- Tasks: Maintain and enhance Verifone’s global telephony infrastructure with innovative solutions.
- Company: Join a leading electronic payment technology company with a dynamic culture.
- Benefits: Competitive pay, growth opportunities, and a supportive work environment.
- Other info: Work in a fast-paced environment with a focus on collaboration and excellence.
- Why this job: Be part of a team driving innovation in the payments industry.
- Qualifications: 5+ years in IT Telecom, strong troubleshooting skills, and experience with CCaaS.
The predicted salary is between 36000 - 60000 € per year.
What's Exciting About The Role
We seek a resourceful Sr. Telecom Engineer to support Verifone’s Global Enterprise Telecommunications systems, Five9, and assist with current administration and maintenance of this cloud technology.
The ideal candidate will have previous experience in supporting a complex global telephony and call center environment with proven ability to ensure high levels of availability. Knowledge and experience with Five9 CCaaS and MS Teams phones is a plus.
Must have a customer service frame of mind, enjoy working in a fast‑paced, team‑oriented environment, and have good organizational and communication skills. Self‑motivated, flexible, and willing to work under pressure is key to this role. Planned off‑hours and weekend support are periodically required.
Specific Duties And Responsibilities Include, But Not Limited To
- Responsible for daily operations and performance of the cloud Five9 telephony system.
- Work with a team of engineers building, configuring, implementing, and supporting the move from on‑prem to CCaaS and UC telephony solutions across Verifone’s global enterprise.
- Troubleshooting all aspects of call center and telephony—call routing, recording, delivery issues and carrier ISDN and SIP services.
- Ability to participate in cross‑functional teams and work effectively in a geographically dispersed team.
- Prepare and maintain documentation of Global Telephony environment.
- Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure.
- Collaborate with internal customers to analyze business requirements and offer comprehensive solutions utilizing current and potential voice technologies.
- Assist in management of vendors to facilitate the purchase of telecommunications products and services, and technical support services.
- Assist with the support of video conferencing systems.
- Assist with miscellaneous legacy voice systems as needed.
Skills And Experience We Desire
- Relevant Bachelor’s degree or equivalent experience.
- 5+ years professional experience in IT Telecom and Contact Centers.
- Experience operating large, high‑availability, redundant telecom system.
- Experience and knowledge implementing SIP and SBC technology.
- Strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions.
- Skilled in telecom planning, project planning, system installations.
- Advanced troubleshooting and diagnostic skills.
- Excellent communication and customer service skills with a natural aptitude for dealing with people.
- Excellent time management skills, must be capable of multi‑tasking in a high workload environment.
- Experience with migration from on‑prem systems to MS Teams UC and Five9 CCaaS is a plus.
Our Commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Senior Telecom Engineer employer: Verifone
Verifone is an exceptional employer that fosters a dynamic and fast-paced work environment, where innovation and excellence are at the forefront of our mission. As a Senior Telecom Engineer, you will have the opportunity to work with cutting-edge technology while collaborating with a passionate team dedicated to delivering world-class communication solutions. We offer competitive compensation, ample growth opportunities, and a commitment to diversity and inclusion, making Verifone a rewarding place to advance your career in the electronic payment technology industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Telecom Engineer
✨Network Like a Pro
Get out there and connect with people in the telecom industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience with CCaaS and UC solutions. We want to see how you’ve tackled challenges in the past and how you can bring that expertise to Verifone. Be ready to share specific examples!
✨Prepare for the Interview
Do your homework on Verifone and its products before the interview. We love candidates who are genuinely interested in our mission and can discuss how their skills align with our goals. Practice common interview questions and think about how you can demonstrate your problem-solving abilities.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our innovative team at Verifone.
We think you need these skills to ace Senior Telecom Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Telecom Engineer role. Highlight your experience with CCaaS, UC solutions, and any relevant telecom technologies. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for innovation in telecom and how you can contribute to Verifone’s mission. Let us know why you’re excited about this opportunity and how you fit into our dynamic team.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you’ve tackled challenges in telecom systems. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at Verifone!
How to prepare for a job interview at Verifone
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of telecom systems, especially CCaaS and UC solutions. Be ready to discuss your experience with SIP and SBC technology, as well as any specific projects you've worked on that relate to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled troubleshooting in previous roles. Verifone values advanced diagnostic skills, so think of scenarios where you resolved call routing or delivery issues effectively.
✨Demonstrate Team Collaboration
Since the role involves working with cross-functional teams, be ready to share experiences where you collaborated with others. Highlight your ability to work in a geographically dispersed team and how you’ve contributed to successful outcomes.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Remember, they want to see your customer service skills in action too!
