At a Glance
- Tasks: Maintain and enhance Verifone's global telephony infrastructure and lead migration to CCaaS solutions.
- Company: Join Verifone, a leader in electronic payment technology with a dynamic work culture.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive team environment.
- Other info: Be part of a diverse team committed to innovation and customer satisfaction.
- Why this job: Make a real impact in the fast-paced telecom industry while innovating communication solutions.
- Qualifications: 5+ years in IT Telecom, strong troubleshooting skills, and experience with contact centre technologies.
The predicted salary is between 36000 - 60000 € per year.
For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Senior Telecom Engineer
As our Senior Telecom Engineer, you’ll play a critical role in maintaining Verifone’s global telephony infrastructure, spearheading our migration to CCaaS and UC solutions, and ensuring a world‑class communication experience for our teams and customers.
Key responsibilities
- Responsible for daily operations and performance of the cloud Five9 telephony system.
- Work with a team of engineers building, configuring, implementing, and supporting the move from on‑prem to CCaaS and UC telephony solutions across Verifone’s global enterprise.
- Troubleshooting all aspects of call center and telephony - call routing, recording, delivery issues and carrier ISDN and SIP services.
- Ability to participate in cross‑functional teams and ability to work effectively in a geographically dispersed team.
- Prepare and maintain documentation of Global Telephony environment.
- Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure.
- Collaborate with internal customers in order to analyze their business requirements and offer comprehensive solutions utilizing current and potential voice technologies.
- Assist in management of vendors in order to facilitate the purchase of telecommunications products and service, and technical support services.
- Assist with the support of video conferencing systems.
- Assist with miscellaneous legacy voice systems as needed
Skills and Experience we desire
- Bachelor’s degree or equivalent experience.
- 5+ years professional experience in IT Telecom and Contact Centers.
- Experience operating large, high‑availability, redundant telecom system.
- Experience and knowledge implementing SIP and SBC technology.
- Strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions.
- Skilled in telecom planning, project planning, system installations.
- Advanced troubleshooting and diagnostic skills.
- Excellent communication and customer service skills with a natural aptitude for dealing with people.
- Excellent time management skills, must be capable of multi‑tasking in a high workload environment.
- Enjoy working in a very fast paced, team‑oriented environment
- Self‑motivated, flexible to work out of normal working hours and weekends when needed, and comfortable working to tight deadlines
- Experience with migration from on‑prem systems to MS Teams UC and Five9 CCaaS as well as IVA, a huge plus
Why join us?
- Be part of a forward‑thinking organization that values innovation and growth
- Work with a collaborative and passionate team in a dynamic and evolving industry
- Enjoy competitive compensation, growth opportunities, and a supportive work environment.
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Referrals increase your chances of interviewing at Verifone by 2x.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries
Technology, Information and Internet
Senior Telecom Engineer in City of London employer: Verifone
Verifone is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to excel in their roles. As a Senior Telecom Engineer, you will be part of a collaborative team dedicated to transforming the electronic payment landscape, with ample opportunities for professional growth and development. Enjoy competitive compensation and a supportive environment that values diversity and inclusion, all while working at the forefront of technology in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Telecom Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom industry, especially those who might have insights into Verifone. A friendly chat can sometimes lead to a referral, which can double your chances of landing that interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with CCaaS and UC solutions. When you get the chance to chat with someone from Verifone, this could really set you apart from the crowd.
✨Tip Number 3
Stay updated on industry trends! Being knowledgeable about the latest in telecom technology will not only help you in interviews but also show your passion for the field. Plus, it gives you great talking points when networking.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people at Verifone. Plus, it shows you’re genuinely interested in being part of their innovative team.
We think you need these skills to ace Senior Telecom Engineer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Telecom Engineer role. Highlight your experience with CCaaS, UC solutions, and any relevant telecom technologies. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the telecom industry and how your background makes you a perfect fit for Verifone. Let us know what excites you about this opportunity!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you’ve tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Verifone!
How to prepare for a job interview at Verifone
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCaaS, UC solutions, and SIP technology. Be ready to discuss your experience with these systems and how you've implemented them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex telephony issues in the past. Think about specific challenges you've faced, the steps you took to resolve them, and the outcomes. This will demonstrate your advanced troubleshooting skills and your ability to work under pressure.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex ideas will set you apart from other candidates.
✨Research Verifone's Culture and Values
Familiarise yourself with Verifone’s commitment to innovation and customer happiness. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission. This shows that you're not just looking for a job, but a place where you can grow and make an impact.
