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For Companies At a Glance
- Tasks: Lead customer support operations across the UK and France, driving service excellence.
- Company: Global leader in electronic payment solutions with a focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Make a significant impact in a fast-paced fintech industry while leading diverse teams.
- Qualifications: 10+ years in customer support, including 5+ years in senior management.
- Other info: Join a forward-thinking company with a commitment to operational efficiency.
The predicted salary is between 43200 - 72000 £ per year.
A global electronic payment solutions provider is seeking a Senior Manager, Customer Support to oversee multi-country operations across the UK and France. This leadership role requires 10+ years of customer support experience, including 5+ years at a senior management level.
Responsibilities include:
- Developing strategies for operational efficiency
- Managing diverse teams
- Driving service excellence
The ideal candidate will have strong leadership skills and experience in the finance or fintech sector.
Regional Head of Customer Support – UK & France in Ashford employer: Verifone
Contact Detail:
Verifone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Customer Support – UK & France in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance or fintech sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, mission, and recent developments. This will show them you’re genuinely interested and ready to lead their customer support teams.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you’ve driven service excellence and improved operational efficiency in your previous roles. We want to see how you can bring that magic to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Regional Head of Customer Support – UK & France in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support and leadership. We want to see how your background aligns with the role, especially your time in the finance or fintech sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Regional Head of Customer Support role. Share specific examples of how you've driven service excellence in previous positions.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership experience. We’re looking for someone who can manage diverse teams effectively, so don’t hold back on sharing your successes in this area!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Verifone
✨Know Your Stuff
Make sure you’re well-versed in the company’s products and services, especially in the electronic payment solutions space. Brush up on recent trends in the finance and fintech sectors, as this will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing diverse teams. Think about specific challenges you've faced and how you’ve driven service excellence in previous roles. This is your chance to shine!
✨Operational Efficiency Strategies
Be ready to discuss strategies you've implemented for operational efficiency in customer support. Have a few concrete examples at hand that demonstrate your ability to streamline processes and improve service delivery.
✨Cultural Fit Matters
Understand the company culture and values. Be prepared to explain how your personal values align with theirs, especially in terms of customer support and team management. This can make a big difference in how they perceive you as a candidate.
