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- Tasks: Lead a customer service team to deliver exceptional support and enhance client satisfaction.
- Company: Verifile is a top provider of CV verification and background screening services using innovative technology.
- Benefits: Enjoy wellness programmes, gym discounts, holiday trading, and more to support your wellbeing.
- Why this job: Join a culture that values diversity, collaboration, and personal growth while making a positive impact.
- Qualifications: Experience in leading customer service teams and managing KPIs in high-volume environments is essential.
- Other info: Hybrid working from Bedford office with a focus on individual empowerment and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Who we are?
Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.
As a Team Manager you will lead and inspire our dedicated Customer Service team who support our candidates through their background screening journey. Your role is pivotal in ensuring exceptional service standards, leveraging technology for a seamless customer experience, and fostering a culture of excellence and collaboration.
About the role:
- Lead a customer-focused team to deliver outstanding service by incorporating feedback to enhance satisfaction and loyalty, leveraging technology to elevate human interactions and ensure a seamless customer experience.
- Coach and develop team members to exceed customer expectations and achieve operational goals.
- Utilise information to look forward, driving a one team approach to improve service and operations for our clients.
- Motivate the team to resolve complex or emotive service challenges with empathy, urgency, and professionalism, always striving for a positive resolution.
The must haves:
- Demonstrated experience of leading a high-performing customer service team, consistently delivering exceptional service across multiple high-volume customer touchpoints (e.g., phone, chat, email), while effectively managing KPIs and SLAs.
- Strong experience in people management and development practices, encompassing coaching, performance reviews focused on growth and development, and fostering team motivation.
- Ability to work on a hybrid basis from our Bedford office, with in-office collaboration required.
The nice to haves:
- Experience working within the Background Screening, HR, HR Tech, or recruitment services sector.
- Familiar with customer service platforms such as Freshdesk, HubSpot, or Zendesk.
We'd also love you to:
- Ensure that the company values are reflected in your own work and behaviour: Put People First, own it, Be Curious, Succeed Together, and Delight your customer.
What's in it for you:
Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities - health, time, finances, and community, we don't have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!
Sound Exciting? Please apply directly through the link attached and our recruitment team will be in touch.
All our employees will be required to undergo background screening to BS7858 standards.
Be Yourself: We're building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work.
Team Manager in Bedford employer: Verifile Ltd
Contact Detail:
Verifile Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in Bedford
✨Tip Number 1
Familiarise yourself with the background screening industry. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed a customer service team. Be ready to discuss specific situations where you motivated your team or resolved complex challenges.
✨Tip Number 3
Research Verifile's values and think about how you can embody them in your approach. Being able to articulate how you align with 'Put People First' and 'Succeed Together' will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with customer service platforms like Freshdesk or Zendesk. Highlighting your familiarity with these tools will show that you're ready to hit the ground running in a tech-driven environment.
We think you need these skills to ace Team Manager in Bedford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Team Manager position. Tailor your application to highlight your relevant experience in leading customer service teams and managing KPIs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your demonstrated experience in managing high-performing customer service teams. Provide specific examples of how you've delivered exceptional service and achieved operational goals in previous roles.
Showcase Leadership Skills: Illustrate your leadership style and how you motivate and develop team members. Mention any coaching or performance review practices you've implemented that have led to team success and improved customer satisfaction.
Align with Company Values: Make sure to reflect Verifile's company values in your application. Discuss how you put people first, take ownership, remain curious, succeed together, and delight customers in your previous roles.
How to prepare for a job interview at Verifile Ltd
✨Showcase Your Leadership Skills
As a Team Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a customer service team in the past, focusing on how you motivated your team and resolved conflicts.
✨Emphasise Customer-Centricity
Verifile values exceptional customer service. Be ready to discuss specific instances where you enhanced customer satisfaction and loyalty, and how you incorporated feedback to improve service delivery.
✨Familiarise Yourself with Relevant Technologies
Since the role involves leveraging technology for a seamless customer experience, make sure to research customer service platforms like Freshdesk, HubSpot, or Zendesk. Mention any relevant experience you have with these tools during the interview.
✨Align with Company Values
Understand Verifile's core values: Put People First, Own It, Be Curious, Succeed Together, and Delight Your Customer. Prepare to discuss how you embody these values in your work and how they influence your management style.
