Head of Operations

Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.

As a Head of Operations, you will lead a team of people leaders, ensuring our business runs smoothly, efficiently, and at scale. You’ll optimise how work gets done, embrace emerging technologies, and empower teams to deliver exceptional results for our customers and colleagues.

About the role:

• The Head of Operations will lead and develop a high‑performing operations team, creating a culture of empowerment, recognition, and collaboration.
• Plan and optimise resources, workflows, and capacity to ensure work is delivered efficiently and on time.
• Drive operational excellence across processes, facilities, suppliers, and regulatory compliance to enhance performance and reputation.
• Champion digital adoption and automation, implementing tools and emerging technologies to improve efficiency, scale, and the customer and colleague experience.
• Foster strong internal and external relationships, ensuring clear communication, alignment with business strategy, and a positive work environment.

The must haves:

• Proven senior operational leader experience managing multi‑team functions in fast‑paced, service‑focused environments.
• Strong people leadership and coaching skills, with a track record of building, motivating and developing high‑performing teams.
• Expertise in operational optimisation and process improvement, including capacity planning, workflow design, and efficiency initiatives that improve scalability and service delivery.
• Experience driving digital transformation and automation, with practical knowledge of tools that enhance customer and colleague experiences (RPA/AI experience is a plus).
• Commercial and financial acumen, using data to make informed decisions that balance efficiency, quality, and profitability.
• Experience leading change across multi‑site or hybrid teams, fostering continuous improvement and accountability.

The nice to haves:

• Experience in HR/HR tech, compliance services, or regulated environments, with knowledge of operational rigour, data protection, and quality standards.
• Formal qualifications in business or operations management, or process improvement (e.g., MBA, Lean Six Sigma, PRINCE2).
• Proficiency with operational analytics and collaboration tools (e.g., Power BI, Salesforce, workflow platforms) to drive insights and decisions.

We’d also love you to:

• Ensure that the company values are reflected in your own work and behaviour: Put People First, own it, Be Curious, Succeed Together, and Delight your customer.

What’s in it for you:

Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities – health, time, finances, and community, we don’t have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!

Sound Exciting? Please apply directly for Head of Operations through the link attached and our recruitment team will be in touch. All our employees will be required to undergo background screening to BS7858 standards.

Be Yourself: We’re building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work.