Senior Technical Account Manager - EMEA in London

At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. We are seeking an experienced and dynamic Senior Technical Account Manager to join our EMEA Account Management team to support our key enterprise and strategic accounts across the region.

Responsibilities

• Leading Complex Technical Engagements
• Serving as the primary technical point of contact and trusted advisor for strategic EMEA accounts, including those involving complex, multi-system integrations and high-stakes regulatory environments, such as government entities and large partnerships.
• Coordinating highly complex, cross-functional technical projects across EMEA accounts, managing timelines, resources, and dependencies to ensure all stakeholders are aligned and project goals are met.
• Providing expert architectural and operational guidance to customers, including technical due diligence, solution design, and security/compliance alignment for IDV integration projects.
• Driving Customer and Partner Success
• Driving the customer journey from complex integration/onboarding to full adoption and sustained value realization.
• Working closely with large, enterprise customers and partners to define, set, and achieve clear, strategic project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions.
• Identifying technical blockers and risks in complex integration projects and defining mitigation plans on the critical path to ensure successful go-lives.
• Cross-functional Technical Alignment and Advocacy
• Serving as a key liaison between EMEA Account Managers, Solutions Engineering, and Product teams to ensure alignment on technical requirements, regulatory needs, and timelines for customer onboarding and go-lives.
• Facilitating communication, tracking action items resulting from complex customer engagements and escalations, and supporting the preparation and delivery of crucial technical communications.
• Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including complex documentation, deep-dive integrations, and tailored testing strategies, are completed on time.
• Operational Excellence and Strategic Insight
• Maintaining meticulous project documentation, including schedules, progress reports, risk logs, and complex account health metrics, providing regular status updates to leadership.
• Adopting a data-driven approach to decision-making and progress tracking for key accounts, translating technical performance into strategic business insights for customers and Veriff.
• Coordinating with support and engineering teams to troubleshoot high-priority, complex technical issues and ensure sustained success and operational health for strategic accounts.

Qualifications

• 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company.
• Proven ability to manage clients effectively, take initiative, lead complex projects and global teams, and perform hands-on technical work with a strong sense of accountability.
• Deep technical knowledge of software architecture, APIs, complex integration methods, and cloud infrastructure, preferably in the KYC/IDV or a high-compliance industry.
• Bachelor's degree in Computer Science, Engineering, Math, or a related field (or equivalent experience).
• Fluency in English.
• Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders (including C-level executives).
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.

Bonus Qualifications

• Experience managing strategic accounts in the EMEA region with a focus on compliance (e.g., GDPR, PSD2) and high-stakes sectors like government, financial services, or regulated industries.
• Strategic thinking with the ability to align complex technical projects to business objectives.
• Language skills: English (C1 or C2), with French, German, or other major EMEA languages as secondary.
• Strong stakeholder management across engineering, product, marketing, and sales teams.
• Experience with customer-facing technical support or troubleshooting.
• Familiarity with tactics to manage and grow accounts, particularly in complex, regulated markets.
• Experience within the IDV/KYC industry.

Benefits

• Extra recharge days per year on top of your annual vacation days.
• Stock options that ensure you share in our success.
• Extensive medical, dental, and vision insurance to ensure you're feeling great physically and mentally.
• Learning and Development and Health & Sports budgets that are tailored to your needs.
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary.

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates – so rest assured, whoever you are, we want to hear from you!

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