Domestic ACS Gas Operative

Salary: Up to £45,614.40

Our client is a premier property maintenance and installation organization specializing in comprehensive gas central heating and hot water solutions. Serving private, commercial, and industrial property owners, they pride themselves on maintaining high standards of quality, safety, and customer satisfaction.

By joining our client's team, you become part of a collaborative, supportive, and skilled workforce that values exceptional workmanship, professional growth, and superior service delivery.

The Role

As a Domestic ACS Gas Operative, you will play a vital role in delivering expert heating maintenance, servicing, and repair solutions across domestic properties. You will utilize your technical expertise to diagnose complex faults, perform high-quality repairs, and ensure complete compliance with current industry regulations and safety standards.

Key Responsibilities

• Servicing & Repairs: Service, repair, maintain, and install domestic gas appliances in accordance with manufacturer guidelines and regulatory requirements.
• Diagnostics & System Maintenance: Perform precise fault diagnosis on modern and traditional boilers. Execute comprehensive central heating repairs, including fitting new pumps, motorised valves, radiators, power flushing, and pipework modifications.
• Customer Communication: Effectively communicate with residents and property owners, explaining appliance operations, highlighting the importance of regular servicing, and addressing inquiries with empathy and professionalism.
• Equipment & Technology: Ensure the proper handling, security, and maintenance of all company-supplied equipment, including company vehicles, flue gas analysis meters, and PDA mobile devices.
• Compliance & Records: Complete all digital certification and compliance documentation accurately, adhering strictly to Data Protection and Information Security standards.
• Teamwork & Mentorship: Operate independently and collaboratively, meeting tight deadlines, maintaining high first-time fix rates, and supporting or mentoring apprentices when required.
• Health & Safety: Adhere strictly to our client's Health & Safety Policy, properly maintain issued PPE, and report any hazards, incidents, or near-misses immediately.

Requirements & Qualifications

Essential Qualifications & Experience

• ACS Certifications: Valid ACS qualifications, including CCN1, CEN1, WAT1 (CENWAT), CKR1, HTR1, and CPA1.
• Energy Efficiency: Certified in Energy Efficiency standards.
• Asbestos Awareness: Certificate of Asbestos Awareness Training.
• Industry Experience: Minimum of 5 years of proven experience in domestic gas central heating fault diagnosis, servicing, and repairs.
• Driving Licence: Full, valid UK Driving Licence.

Desirable Qualifications

• DAH1, Unvented Hot Water, or WRAS (Water Supply Regulations 1999).
• Certificates in Working at Height, Manual Handling, or 1-Day First Aid.

Skills & Competencies

• Technical Problem Solving: High level of literacy and numeracy for gas calculations, interpreting technical manuals, and systematically troubleshooting faults.
• Customer Service Excellence: Strong interpersonal skills with the emotional intelligence and composure to manage challenging customer situations calmly and professionally.
• Self-Motivated & Dependable: Excellent time-management skills, strong initiative, and a commitment to delivering work to a high standard.

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