At a Glance
- Tasks: Coordinate service delivery and manage customer relationships in a fast-paced environment.
- Company: Join Vergo, the UK's largest independent pest service provider with 45 years of experience.
- Benefits: Enjoy 25 days annual leave, healthcare cash plan, and employee wellness programmes.
- Other info: Work from home one day a week after training and enjoy excellent career growth.
- Why this job: Be at the heart of a busy service-led business and make a real impact.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Head Office, Quedgeley, Gloucester
Contract: Permanent, 40 hours per week
We’re looking for 3 x Service Coordinators to join our team at our modern Head Office in Quedgeley, Gloucester. Once you’re fully trained, you’ll have the option to work from home one day a week. This role is a great fit for someone who enjoys working with customers, coordinating people and processes, and being at the heart of a busy service‑led business.
About the Role:
As a Service Coordinator at Vergo, you’ll play a key role in supporting our field‑based teams and managing relationships with selected key client accounts. You’ll help ensure services are planned effectively, delivered in line with KPIs and SLAs, and that customers receive an excellent experience at every touchpoint. You’ll act as a central point of contact, liaising with customers, technicians, and managers to keep everything running smoothly, resolve issues quickly, and support field team productivity.
What You’ll Be Doing:
- Coordinating and managing service delivery for selected key customer accounts
- Handling customer communications, service requests, and enquiries via IT systems
- Scheduling and optimising service visits in line with KPIs and SLAs
- Acting as a link between customers, technicians, and managers to ensure clear communication
- Monitoring contract performance and identifying opportunities to improve efficiency
- Handling complaints professionally, escalating issues where necessary and ensuring resolution
- Maintaining accurate records, including job details, invoicing information, and order numbers
- Preparing customer reports, attending contract set‑up and review meetings, and monitoring customer portals
- Supporting sales activity through the identification and recording of small works
- Contributing to team targets and promoting a positive, collaborative team culture
- Ensuring compliance with Quality, Health, Safety, Security, and Environmental standards
About You:
You’ll enjoy working in a fast‑paced, service‑focused environment and take pride in building strong customer relationships. Ideally, you’ll have:
- Experience in customer service, service coordination, or account management
- Confidence using Microsoft Office / Office 365 and learning new systems quickly
- Strong organisational skills and the ability to manage multiple priorities
- Excellent communication skills and a professional, customer‑focused approach
- Good attention to detail and problem‑solving skills
- Strong geographical knowledge of the UK
- The ability to work independently while being a supportive team player
- Experience in job planning, KPI/SLA management, or the pest management industry would be an advantage
What We Offer:
- 25 days annual leave plus public holidays
- Healthcare cash plan (Medicash)
- Employee Assistance Programme, including access to a 24/7 GP and prescription service
- Employee wellness programmes
- Life assurance
- Employee referral programme
Service Coordinator - Gloucester employer: VERGO
At our Gloucester Office, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work environment. As a Sales Coordinator, you will benefit from a supportive team culture that prioritises employee growth and development, alongside competitive compensation and benefits. Our commitment to accuracy and customer service ensures that every team member plays a vital role in our success, making this a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vergo and its pest management services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and coordination can benefit Vergo's operations.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple priorities in the past. This will demonstrate that you can handle the fast-paced environment at Vergo.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Service Coordinator - Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant coordination roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the Service Coordinator role at Vergo. Share specific examples of how you've successfully managed customer relationships or coordinated services in the past.
Show Off Your Organisational Skills:In your application, give us a glimpse of your organisational prowess. Mention any tools or systems you’ve used to manage schedules or track service delivery. We love candidates who can juggle multiple priorities with ease!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at VERGO
✨Know the Company Inside Out
Before your interview, take some time to research Vergo and its role in the pest management industry. Understand their values, mission, and what sets them apart from competitors. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Service Coordinator, you'll be at the heart of customer interactions. Prepare examples from your past experiences where you've successfully handled customer communications or resolved issues. Highlight your ability to maintain strong relationships and ensure customer satisfaction.
✨Demonstrate Organisational Prowess
This role requires juggling multiple priorities, so be ready to discuss how you manage your time and tasks. Bring up specific tools or methods you use for scheduling and coordinating service delivery, and be prepared to explain how you ensure everything runs smoothly.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team culture, expectations for the role, or how success is measured. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
