At a Glance
- Tasks: Lead pest control solutions and ensure customer satisfaction across multiple sites.
- Company: Join Vergo, the UK's largest independent pest management provider.
- Benefits: Enjoy a competitive salary, bonus schemes, and 25 days holiday.
- Other info: Autonomous role with opportunities for personal and professional growth.
- Why this job: Make a real difference in pest management while working with top brands.
- Qualifications: Experience in pest control and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an excellent opportunity for a Customer Dedicated Escalation Manager, to join us. Working in Birmingham, Coventry and Worcester. Vergo is the UK’s largest independent pest management provider, with over 40 years’ experience supporting some of the country’s most recognised retail and food brands. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer's estate.
Job Purpose: You will be the first point of contact for all stakeholders both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands-on approach to solving pest issues. Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assess the quality of work being undertaken. You will create escalation programmes to ensure property is left both pest free and effectively proofed against any future pest ingress. Presentations and site meetings with the customer; leading all stakeholders along the journey to a pest free site, will be part of your key duties, resulting in the expected standards being delivered to the customer.
Your skills and experience:
- Full valid driving licence.
- Higher level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management).
- Proven experience working in Pest Control.
- Good standard of written English.
- Excellent analytical skills and experience in problem solving/root cause analysis.
- Self-motivated, proactive and forward thinking.
- Confident communicator both written and oral.
- Negotiation skills.
- Presentation skills.
- 2 years experience in servicing a food retailer. (Desirable)
What we can offer you:
- Competitive Salary
- Contributory Pension Scheme
- Bonus schemes
- Company Car
- 25 Days Holiday per annum, plus bank holidays
- Uniform
- Healthcare cash plan
- Life Assurance
- WeCare employee assistance, including 24/7 access to GP's, get fit programmes and retailer discounts
- Employee referral programme
Dedicated Customer Escalation Manager- West Midlands in Birmingham employer: Vergo
Vergo is an exceptional employer, offering a dynamic work environment in the heart of the West Midlands. With a strong focus on employee development and a commitment to quality service, we provide our team with competitive salaries, comprehensive benefits, and opportunities for personal growth. Join us to be part of a supportive culture that values your contributions and empowers you to make a real impact in pest management.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Customer Escalation Manager- West Midlands in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vergo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vergo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dedicated Customer Escalation Manager- West Midlands in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vergo:Your cover letter is your chance to shine! Tell us why you want to work at Vergo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vergo!
How to prepare for a job interview at Vergo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
