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- Tasks: Coordinate service appointments for pest control technicians and manage customer enquiries.
- Company: Join Vergo, the UK's largest independent pest service provider with over 45 years of experience.
- Benefits: Enjoy flexible home working, 25 days annual leave, healthcare cash plan, and birthday off after a year.
- Why this job: Be part of a dynamic team in a modern office, ensuring client satisfaction and smooth operations.
- Qualifications: Experience in scheduling or customer service, strong organisational skills, and proficiency in IT systems required.
- Other info: Work Monday to Friday, with weekends free and onsite parking available.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a service coordinator to be based in our office in Quedgeley, Gloucester, with the option of Home Working one day a week, on a flexible basis after training is completed. The role is permanent, 40 hours per week, working Monday to Friday, so your weekends are free! Our office is modern, fully equipped, easily accessible to everyone and in a great location, with onsite parking!
Vergo has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today. Vergo is a national business with staff geographically spread across the UK and Northern Ireland.
As a Service Coordinator at Vergo, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for our workforce of Pest Control Technicians. Your role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows. Additionally, you will play a key role in addressing customer enquiries, confirming appointments, and resolving scheduling conflicts to ensure high levels of client satisfaction.
In return for joining Vergo, and in addition to your salary and pension you will benefit from 25 days annual leave plus public holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme and life assurance. Once you’ve been with us for 12 months you’ll also have your birthday off on us too!
About you:
- Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
- Strong geographical knowledge of the UK.
- Team player with the ability to collaborate effectively with customers, other departments, and technicians.
- Exceptional organisational and time-management skills.
- Excellent communication and interpersonal skills.
- Proficient in the use of scheduling software and MS Office applications with the ability to quickly learn new IT systems.
- Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.
- Familiarity with the pest industry would be advantageous.
If you are interested in this service coordinator role, please apply now and forward an up-to-date copy of your CV.
Scheduling, customer service, coordinating
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Service Coordinator employer: Vergo Pest Management Ltd
Contact Detail:
Vergo Pest Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the pest control industry. Understanding the basics of pest management and common issues can help you communicate effectively with technicians and customers, showcasing your genuine interest in the role.
✨Tip Number 2
Brush up on your scheduling software skills. Since proficiency in scheduling tools is crucial for this position, consider taking a quick online course or tutorial to enhance your knowledge and demonstrate your readiness to hit the ground running.
✨Tip Number 3
Highlight your organisational skills during any discussions. Be prepared to share examples of how you've successfully managed multiple tasks or schedules in previous roles, as this will show your ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees if possible. Engaging with people who have experience at Vergo can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or customer service roles. Emphasise any specific achievements that demonstrate your organisational and time-management skills, as well as your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Service Coordinator role at Vergo. Mention your geographical knowledge of the UK and how your skills align with the job requirements. Be sure to express your interest in contributing to the team.
Highlight Relevant Skills: In your application, clearly outline your proficiency in scheduling software and MS Office applications. If you have experience in the pest industry, make sure to mention it, as it could give you an edge over other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date.
How to prepare for a job interview at Vergo Pest Management Ltd
✨Showcase Your Scheduling Experience
Make sure to highlight any previous experience you have in scheduling or customer service roles. Be prepared to discuss specific examples of how you've successfully coordinated appointments or managed schedules in a fast-paced environment.
✨Demonstrate Your Organisational Skills
As a Service Coordinator, strong organisational skills are crucial. During the interview, share strategies you use to stay organised and manage multiple priorities. Consider mentioning any tools or software you’ve used to enhance your efficiency.
✨Familiarise Yourself with the Pest Industry
While familiarity with the pest industry is advantageous, it’s not mandatory. However, doing some research about Vergo and the pest control sector can help you stand out. Be ready to discuss what you’ve learned and how it relates to the role.
✨Prepare for Customer Interaction Scenarios
Since the role involves addressing customer enquiries and resolving conflicts, prepare for potential scenarios you might face. Think about how you would handle difficult situations or customer complaints, and be ready to share your thought process during the interview.
