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- Tasks: Coordinate service appointments for pest control technicians and manage customer enquiries.
- Company: Vergo Pest Management is the UK's largest independent pest service provider with over 45 years of experience.
- Benefits: Enjoy flexible home working, 25 days annual leave, healthcare cash plan, and birthday off after a year.
- Why this job: Join a modern team in a supportive environment with opportunities for growth and client satisfaction.
- Qualifications: Experience in scheduling or customer service, strong organisational skills, and proficiency in IT systems required.
- Other info: Work full-time, Monday to Friday, with weekends free and onsite parking available.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a service coordinator to be based in our new office in Quedgeley, Gloucester, with the option of Home Working one day a week, on a flexible basis after training is completed. The role is permanent, 40 hours per week, working Monday to Friday, so your weekends are free! Our office is modern, fully equipped, easily accessible to everyone and in a great location, with onsite parking!
If you haven’t heard of us before, Vergo has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today. Vergo is a national business with staff geographically spread across the UK and Northern Ireland.
As a Service Coordinator at Vergo, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for our workforce of Pest Control Technicians. Your role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows. Additionally, you will play a key role in addressing customer enquiries, confirming appointments, and resolving scheduling conflicts to ensure high levels of client satisfaction.
In return for joining Vergo, and in addition to your salary and pension, you will benefit from:
- 25 days annual leave plus public holidays
- A healthcare cash plan (Medicash)
- Employee Assistance Programmes including access to a 24/7 GP and prescription service
- An employee wellness programme
- Life assurance
- Once you’ve been with us for 12 months you’ll also have your birthday off on us too!
About You
- Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
- Strong geographical knowledge of the UK.
- Team player with the ability to collaborate effectively with customers, other departments, and technicians.
- Exceptional organisational and time-management skills.
- Excellent communication and interpersonal skills.
- Proficient in the use of scheduling software and MS Office applications with the ability to quickly learn new IT systems.
- Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.
- Familiarity with the pest industry would be advantageous.
If you are interested in this service coordinator role, please apply now and forward an up-to-date copy of your CV.
Contact Detail:
Vergo Pest Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with Vergo Pest Management and their services. Understanding their operations and the pest control industry will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Highlight your organisational skills during any discussions. As a Service Coordinator, you'll need to manage multiple schedules, so be ready to share examples of how you've successfully handled similar tasks in the past.
✨Tip Number 3
Prepare to discuss your experience with scheduling software and MS Office applications. Being proficient in these tools is crucial for the role, so be sure to mention any relevant experience you have.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. As you'll be liaising with various departments and customers, demonstrating your ability to communicate effectively will set you apart.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or customer service roles. Emphasise any specific skills that align with the job description, such as organisational skills and proficiency in scheduling software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Service Coordinator role at Vergo Pest Management Ltd. Mention your understanding of the pest industry and how your skills can contribute to their team.
Highlight Teamwork and Communication Skills: In your application, provide examples of how you've successfully collaborated with others in previous roles. This is crucial for the Service Coordinator position, so make it clear how you can work effectively with technicians and other departments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Vergo Pest Management Ltd
✨Research the Company
Before your interview, take some time to learn about Vergo Pest Management Ltd. Understand their history, values, and services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in scheduling or customer service roles. Be prepared to provide specific examples of how you've successfully managed appointments or resolved conflicts in a fast-paced environment.
✨Demonstrate Teamwork Skills
As a Service Coordinator, collaboration is key. Be ready to share examples of how you've worked effectively with others, whether it's coordinating with technicians or liaising with different departments to achieve common goals.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you're engaged and serious about the position.
