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- Tasks: Lead pest control escalation efforts and ensure quality service across Thames Valley.
- Company: Join Vergo, the UK's largest independent pest service provider with over 40 years of experience.
- Benefits: Enjoy a company car, life assurance, and access to wellness programs and discounts.
- Why this job: Make a real impact by solving pest issues and enhancing customer satisfaction in a supportive team.
- Qualifications: Must hold a BPCA Certificated Advanced Technician qualification and have a valid driving licence.
- Other info: Opportunity for career growth and recognition through long service awards.
The predicted salary is between 36000 - 60000 £ per year.
Vergo has over 40 years of experience in the pest industry and is the largest independent national pest service provider in the UK today. Vergo is a national business with staff geographically spread across the UK and Northern Ireland. Our comprehensive range of pest management services includes rodent control, bird management, insect control, and wildlife management.
We are looking for an Escalation Manager to join our growing team, working in and around the Thames Valley area, including locations such as Slough and Windsor. This role is key to reducing ongoing pest issues and driving a quality pest control service across each of our regions. With in-depth technical knowledge in pest control, you must hold a BPCA Certificated Advanced Technician in Pest Management or an equivalent qualification.
You will be responsible for making contractual QA inspections, promoting additional work where opportunities arise, and resolving long-standing pest problems to reduce free-of-charge visits. You will take ownership of sites that have reached escalation, producing comprehensive reports to assess the quality of work and creating escalation programmes to ensure properties are pest-free and effectively proofed against future ingress. When service quality issues are identified, you will escalate these to the relevant Operations Director to ensure corrective actions are implemented, meeting our customer standards.
Key Responsibilities:
- Troubleshoot problematic customer sites, identify root causes of pest ingress, and develop escalation programmes.
- Provide detailed reports on escalation works undertaken and completed.
- Manage all aspects of escalation programmes, including coordination with internal teams, subcontractors, and on-site client staff.
- Support and advise operational managers on running escalation programmes.
- Monitor and evaluate technician work quality.
- Conduct QA visits according to Vergo's specifications.
- Provide feedback on quality issues to technicians and managers.
- Perform other duties as required by the business.
Qualifications:
- Full valid driving licence
- Higher-level industry qualification (BPCA Certificated Advanced Technician / RSPH Level 3 in Pest Management)
- Certified Field Biologist or equivalent is desirable
- Understanding of ISO-9001, ISO-14001, OHSAS-18001 standards
Benefits:
- Company Car
- London Weighting Allowance
- Uniform
- Life Assurance
- WeCare employee assistance program (including 24/7 GP access, fitness programs, and retailer discounts)
- Employee referral program
- Long service awards, such as a birthday day off after one year of service
Pest Control - Escalation Manager- Berkshire employer: Vergo Pest Management Ltd.
Contact Detail:
Vergo Pest Management Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pest Control - Escalation Manager- Berkshire
✨Tip Number 1
Familiarise yourself with the specific pest control challenges in the Thames Valley area. Understanding local pest issues will help you demonstrate your knowledge during interviews and show that you're proactive about the role.
✨Tip Number 2
Network with professionals in the pest control industry, especially those who have experience with escalation management. Attend relevant events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Brush up on your knowledge of ISO standards mentioned in the job description. Being able to discuss how these standards apply to pest control can set you apart from other candidates and show your commitment to quality service.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully resolved complex pest issues or improved service quality. This will help you illustrate your problem-solving skills and technical expertise during the interview.
We think you need these skills to ace Pest Control - Escalation Manager- Berkshire
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Escalation Manager position at Vergo. Familiarise yourself with pest control terminology and the specific challenges faced in the industry.
Tailor Your CV: Highlight your relevant experience in pest management, especially any roles that involved troubleshooting or quality assurance. Make sure to mention your BPCA Certificated Advanced Technician qualification prominently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical knowledge and problem-solving skills. Use specific examples from your past experiences to demonstrate how you can contribute to reducing pest issues and improving service quality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Escalation Manager.
How to prepare for a job interview at Vergo Pest Management Ltd.
✨Show Your Technical Knowledge
Make sure to brush up on your pest control knowledge, especially regarding the BPCA Certificated Advanced Technician standards. Be prepared to discuss specific pest management techniques and how you've successfully implemented them in past roles.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and developing escalation programmes, think of examples from your experience where you identified root causes of pest issues and how you resolved them. This will showcase your analytical skills and ability to take ownership.
✨Prepare for Quality Assurance Discussions
Familiarise yourself with QA processes and standards like ISO-9001 and OHSAS-18001. Be ready to discuss how you have conducted QA inspections in the past and how you provided feedback to improve service quality.
✨Highlight Team Coordination Experience
This position requires collaboration with internal teams and subcontractors. Share examples of how you've effectively coordinated with different stakeholders to manage projects or resolve issues, demonstrating your teamwork and communication skills.
