At a Glance
- Tasks: Coordinate service delivery and manage customer relationships in a fast-paced environment.
- Company: Join Vergo, the UK's largest independent pest service provider with over 45 years of experience.
- Benefits: Enjoy 25 days annual leave, healthcare cash plan, and employee wellness programmes.
- Other info: Work from home one day a week after training and enjoy excellent career growth.
- Why this job: Be at the heart of a busy service-led business and make a real impact.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Head Office, Quedgeley, Gloucester
Contract: Permanent, 40 hours per week
We’re looking for 3 Service Coordinators to join our team at our modern Head Office in Quedgeley, Gloucester. Once you’re fully trained, you’ll have the option to work from home one day a week. This role is a great fit for someone who enjoys working with customers, coordinating people and processes, and being at the heart of a busy service‑led business.
Vergo has over 45 years’ experience in the pest management industry and is the largest independent national pest service provider in the UK. We operate nationwide, supporting customers across the UK and Northern Ireland with a strong focus on service quality, compliance, and long‑term customer relationships.
About the Role
As a Service Coordinator at Vergo, you’ll play a key role in supporting our field‑based teams and managing relationships with selected key client accounts. You’ll help ensure services are planned effectively, delivered in line with KPIs and SLAs, and that customers receive an excellent experience at every touchpoint. You’ll act as a central point of contact, liaising with customers, technicians, and managers to keep everything running smoothly, resolve issues quickly, and support field team productivity.
What You’ll Be Doing
- Coordinating and managing service delivery for selected key customer accounts
- Handling customer communications, service requests, and enquiries via IT systems
- Scheduling and optimising service visits in line with KPIs and SLAs
- Acting as a link between customers, technicians, and managers to ensure clear communication
- Monitoring contract performance and identifying opportunities to improve efficiency
- Handling complaints professionally, escalating issues where necessary and ensuring resolution
- Maintaining accurate records, including job details, invoicing information, and order numbers
- Preparing customer reports, attending contract set‑up and review meetings, and monitoring customer portals
- Supporting sales activity through the identification and recording of small works
- Contributing to team targets and promoting a positive, collaborative team culture
- Ensuring compliance with Quality, Health, Safety, Security, and Environmental standards
About You
You’ll enjoy working in a fast‑paced, service‑focused environment and take pride in building strong customer relationships. Ideally, you’ll have:
- Experience in customer service, service coordination, or account management
- Confidence using Microsoft Office / Office 365 and learning new systems quickly
- Strong organisational skills and the ability to manage multiple priorities
- Excellent communication skills and a professional, customer‑focused approach
- Good attention to detail and problem‑solving skills
- Strong geographical knowledge of the UK
- The ability to work independently while being a supportive team player
- Experience in job planning, KPI/SLA management, or the pest management industry would be an advantage.
What We Offer
- 25 days annual leave plus public holidays
- Healthcare cash plan (Medicash)
- Employee Assistance Programme, including access to a 24/7 GP and prescription service
- Employee wellness programmes
- Life assurance
- Employee referral programme
Service Coordinator - Gloucester employer: Vergo Pest Management Ltd
Vergo is an exceptional employer, offering a dynamic work environment at our modern Head Office in Quedgeley, Gloucester. With over 45 years of experience in the pest management industry, we prioritise employee growth through comprehensive training and a supportive culture that encourages collaboration and innovation. Our benefits, including a healthcare cash plan and flexible working options, ensure that our team members feel valued and empowered to deliver outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vergo Pest Management Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vergo Pest Management Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator - Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vergo Pest Management Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Vergo Pest Management Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vergo Pest Management Ltd!
How to prepare for a job interview at Vergo Pest Management Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
