Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead pest control solutions and ensure customer satisfaction across various sites.
- Company: Join Vergo, the UK's largest independent pest service provider with 40 years of experience.
- Benefits: Enjoy life assurance, employee assistance, and unique long service awards.
- Why this job: Kickstart your management career while making a real difference in pest control.
- Qualifications: Driving licence, pest management qualification, and strong problem-solving skills required.
- Other info: Autonomous role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Dedicated Customer Escalation Manager- Pest Control – South
Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager to join us, working in the South of the UK.
With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer\’s estate.
Overview
You will be the first point of contact for all stakeholders, both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands-on approach to solving pest issues.
Responsibilities
- Take ownership of sites that have reached escalation, producing comprehensive treatment plans and assessing the quality of work being undertaken.
- Create escalation programmes to ensure the property is left pest free and effectively proofed against any future pest ingress.
- Presentations and site meetings with the customer; lead all stakeholders along the journey to a pest-free site, delivering the expected standards to the customer.
Your skills and experience
- Full valid driving licence.
- Higher level Industry Qualification (BPCA Certificated Advanced Technician / RSPH Level 3 in Pest Management).
- Good standard of written English.
- Excellent analytical skills and experience in problem solving/root cause analysis.
- Self-motivated, proactive and forward thinking.
- Confident communicator both written and oral.
- 2 years experience in servicing a food retailer. (Desirable)
Benefits
- Life Assurance
- WeCare employee assistance, including 24/7 access to GPs, get fit programmes and retailer discounts
- Long service awards, such as your birthday off each year after one year of service
Location
City: Southampton, Portsmouth, Bristol, Gloucester, Plymouth
#J-18808-Ljbffr
Dedicated Customer Escalation Manager- Pest Control - South employer: Vergo Pest Management Ltd.
Contact Detail:
Vergo Pest Management Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Customer Escalation Manager- Pest Control - South
✨Tip Number 1
Network like a pro! Reach out to people in the pest control industry, especially those who work at Vergo. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the unexpected! When you get that interview, be ready to tackle real-life scenarios. Think about how you'd handle pest issues and present your problem-solving skills confidently.
✨Tip Number 3
Show off your passion! Make sure to express why you're excited about working in pest control and how you can contribute to making properties pest-free. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge of being a Dedicated Customer Escalation Manager.
We think you need these skills to ace Dedicated Customer Escalation Manager- Pest Control - South
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant experience and qualifications in pest control. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your background fits the responsibilities of a Dedicated Customer Escalation Manager. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vergo Pest Management Ltd.
✨Know Your Pest Control Stuff
Make sure you brush up on your pest control knowledge, especially the specifics related to the role. Understand common pest issues and effective treatment plans, as well as the qualifications required for the job. This will show that you're not just interested in the position but also knowledgeable about the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you took ownership and implemented solutions. This is crucial for a role that involves managing escalations and ensuring customer satisfaction.
✨Practice Your Communication
Since you'll be leading presentations and meetings, practice articulating your thoughts clearly and confidently. You might want to rehearse with a friend or in front of a mirror. Being a confident communicator will help you engage effectively with stakeholders and convey your ideas persuasively.
✨Understand the Company Culture
Research Vergo and its values. Knowing their approach to pest control and customer service can help you align your answers with what they’re looking for. It’s also a great way to demonstrate your enthusiasm for the company during the interview.
