Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead pest control solutions and create effective treatment plans for customers.
- Company: Join Vergo, the UK's largest independent pest service provider with 40 years of experience.
- Benefits: Enjoy life assurance, 24/7 GP access, fitness programmes, and birthday off after one year.
- Why this job: Kickstart your management career while making a real difference in pest control.
- Qualifications: Driving licence, pest management qualification, and strong problem-solving skills required.
- Other info: Autonomous role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Dedicated Customer Escalation Manager – Pest Control – South
Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager to join us, working in the South of the UK.
With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer\’s estate.
Job Purpose:
You will be the first point of contact for all stakeholders, both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands-on approach to solving pest issues.
Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assessing the quality of work being undertaken. You will create escalation programmes to ensure property is left both pest-free and effectively proofed against any future pest ingress.
Presentations and site meetings with the customer, leading all stakeholders along the journey to a pest-free site, will be part of your key duties, resulting in the expected standards being delivered to the customer.
Your skills and experience:
- Full valid driving licence.
- Higher level Industry Qualification (BPCA Certificated Advanced Technician / RSPH Level 3 in Pest Management).
- Good standard of written English.
- Excellent analytical skills and experience in problem solving/root cause analysis.
- Self-motivated, proactive, and forward-thinking.
- Confident communicator, both written and oral.
- 2 years of experience in servicing a food retailer (Desirable).
Benefits:
- Life Assurance.
- WeCare employee assistance, including 24/7 access to GP\’s, get fit programmes, and retailer discounts.
- Long service awards, such as your birthday off each year after one year of service.
#J-18808-Ljbffr
Dedicated Customer Escalation Manager- Pest Control - South employer: Vergo Pest Management Ltd.
Contact Detail:
Vergo Pest Management Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Customer Escalation Manager- Pest Control - South
✨Tip Number 1
Network like a pro! Reach out to people in the pest control industry, especially those who work at Vergo. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer escalation management. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you’ve tackled pest issues or improved service quality. This will demonstrate your hands-on approach and analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dedicated Customer Escalation Manager- Pest Control - South
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant skills and experience in pest control. We want to see how your background aligns with the role of a Dedicated Customer Escalation Manager, so don’t hold back!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you can bring to the table.
Tailor Your Application: Don’t just send a generic application! Tailor your cover letter and CV to reflect the specific requirements mentioned in the job description. Show us why you’re the perfect fit for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Vergo Pest Management Ltd.
✨Know Your Pest Control Stuff
Make sure you brush up on your pest control knowledge, especially the specifics related to the role. Understand common pest issues and effective treatment plans, as this will show your expertise and readiness to tackle challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved pest issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical skills and ability to take ownership of problems.
✨Communicate Confidently
Since you'll be the first point of contact for stakeholders, practice your communication skills. Be clear and concise in your responses, and don’t hesitate to ask questions if you need clarification during the interview. This shows you're engaged and proactive.
✨Prepare for Presentations
Expect to discuss how you would lead site meetings and presentations. Think about how you can effectively communicate treatment plans and engage stakeholders. Practising a mock presentation can help you feel more comfortable and confident.
