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- Tasks: Lead pest control solutions and ensure customer satisfaction across various sites.
- Company: Join Vergo, the UK's largest independent pest service provider with 40 years of experience.
- Benefits: Enjoy life assurance, 24/7 GP access, fitness programmes, and birthday leave after one year.
- Why this job: Kickstart your management career while making a real difference in pest control.
- Qualifications: Driving licence, pest management qualification, and strong problem-solving skills required.
- Other info: Autonomous role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Dedicated Customer Escalation Manager – Pest Control – South
Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager to join us, working in the South of the UK.
With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer\’s estate.
Job Purpose:
You will be the first point of contact for all stakeholders, both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands-on approach to solving pest issues.
Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assessing the quality of work being undertaken. You will create escalation programmes to ensure property is left both pest-free and effectively proofed against any future pest ingress.
Presentations and site meetings with the customer, leading all stakeholders along the journey to a pest-free site, will be part of your key duties, resulting in the expected standards being delivered to the customer.
Your skills and experience:
- Full valid driving licence.
- Higher level Industry Qualification (BPCA Certificated Advanced Technician / RSPH Level 3 in Pest Management).
- Good standard of written English.
- Excellent analytical skills and experience in problem solving/root cause analysis.
- Self-motivated, proactive, and forward-thinking.
- Confident communicator, both written and oral.
- 2 years of experience in servicing a food retailer (Desirable).
Benefits:
- Life Assurance.
- WeCare employee assistance, including 24/7 access to GP\’s, get fit programmes, and retailer discounts.
- Long service awards, such as your birthday off each year after one year of service.
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Dedicated Customer Escalation Manager- Pest Control - South employer: Vergo Pest Management Ltd.
Contact Detail:
Vergo Pest Management Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Customer Escalation Manager- Pest Control - South
✨Tip Number 1
Network like a pro! Reach out to people in the pest control industry, especially those who work at Vergo. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the unexpected! When you get that interview, be ready to discuss real-life scenarios where you've tackled pest issues. Show us your problem-solving skills and how you can take ownership of challenging situations.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Vergo.
We think you need these skills to ace Dedicated Customer Escalation Manager- Pest Control - South
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant skills and experience in pest control. We want to see how your background aligns with the role, so don’t hold back on showcasing your qualifications!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your problem-solving skills and hands-on approach can help us tackle pest issues effectively. It shows us you’re genuinely interested!
Keep It Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vergo Pest Management Ltd.
✨Know Your Pest Control Stuff
Make sure you brush up on your pest control knowledge, especially the specifics related to the role. Understand common pest issues and effective treatment plans, as well as any relevant qualifications like the BPCA or RSPH certifications. This will show that you're not just interested in the job, but that you’re genuinely knowledgeable about the industry.
✨Show Off Your Problem-Solving Skills
Since this role involves resolving pest problems, be ready to discuss past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach root cause analysis.
✨Communicate Like a Pro
As a Customer Escalation Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you can convey complex information simply.
✨Prepare for Site Meetings
Since presentations and site meetings are part of the job, think about how you would lead these discussions. Prepare a few key points about how you would engage stakeholders and drive them towards a pest-free solution. Being able to demonstrate your leadership and engagement strategies will set you apart.
