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- Tasks: Lead pest control solutions and manage customer relationships to ensure pest-free environments.
- Company: Join Vergo, the UK's largest independent pest service provider with over 40 years of experience.
- Benefits: Enjoy a company car, 24/7 GP access, fitness programmes, and exclusive retailer discounts.
- Why this job: Kickstart your management career in a dynamic role that makes a real impact on customer satisfaction.
- Qualifications: Must have a valid driving licence and higher-level pest management qualification; 2 years in food retail is a plus.
- Other info: Work autonomously while collaborating with senior management and customers across the Home Counties.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager to join us, working in and around the Home Counties. With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role with full engagement from the Customer and Vergo Senior Management Team.
Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer's estate.
Job Purpose: You will be the first point of contact for all stakeholders, both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands-on approach to solving pest issues. Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assessing the quality of work being undertaken. You will create escalation programmes to ensure properties are left pest-free and effectively proofed against future pest ingress. Presentations and site meetings with the customer, leading all stakeholders along the journey to a pest-free site, will be part of your key duties, resulting in the delivery of expected standards to the customer.
Your skills and experience:
- Full valid driving licence.
- Higher-level Industry Qualification (BPCA Certificated Advanced Technician / RSPH Level 3 in Pest Management).
- Good standard of written English.
- Excellent analytical skills and experience in problem solving/root cause analysis.
- Self-motivated, proactive, and forward-thinking.
- Confident communicator, both written and oral.
- 2 years experience servicing a food retailer (desirable).
Company Car. WeCare employee assistance, including 24/7 access to GPs, get fit programmes, and retailer discounts. Employee referral programme.
Locations: Hertfordshire, Buckinghamshire, Oxfordshire
Dedicated Customer Escalation Manager- Pest Control employer: Vergo Pest Management Ltd.
Contact Detail:
Vergo Pest Management Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Customer Escalation Manager- Pest Control
✨Tip Number 1
Familiarise yourself with the pest control industry, especially focusing on common issues faced by food retailers. Understanding the specific challenges they encounter will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the pest control sector, particularly those who have experience in customer escalation roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues or escalated problems in previous roles. This will showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Research Vergo's values and recent projects to align your responses with their mission. Showing that you understand their approach to pest control will make you a more appealing candidate.
We think you need these skills to ace Dedicated Customer Escalation Manager- Pest Control
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pest control and management. Emphasise any qualifications, such as the BPCA Certificated Advanced Technician or RSPH Level 3 in Pest Management, and showcase your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the role of Dedicated Customer Escalation Manager. Mention your hands-on approach to resolving pest issues and your ability to communicate effectively with stakeholders.
Showcase Analytical Skills: In your application, provide examples of how you've used analytical skills to solve problems in previous roles. This could include root cause analysis or developing treatment plans for pest control.
Proofread Your Application: Ensure your application is free from grammatical errors and typos. A good standard of written English is essential for this role, so take the time to review your documents before submitting them.
How to prepare for a job interview at Vergo Pest Management Ltd.
✨Know Your Pest Control Basics
Make sure you brush up on your pest control knowledge, especially the common issues faced in the industry. Being able to discuss specific pest problems and solutions will show your expertise and commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your analytical skills and ability to conduct root cause analysis, as these are crucial for a Dedicated Customer Escalation Manager.
✨Showcase Your Communication Skills
As a key point of contact, effective communication is vital. Practice articulating your thoughts clearly and confidently, both in writing and verbally. Be ready to discuss how you would lead presentations and site meetings with stakeholders.
✨Understand the Company Culture
Research Vergo and its values. Understanding their approach to pest control and customer service will help you align your answers with what they are looking for in a candidate, making you a more appealing choice.
