Pest Control - Escalation Manager- Cambridgeshire

Vergo has over 40 years of experience in the pest industry and is the largest independent national pest service provider in the UK today. Vergo is a national business with staff geographically spread across the UK and Northern Ireland. Our comprehensive range of pest management services includes rodent control, bird management, insect control, and wildlife management.

We are looking for an Escalation Manager to join our growing team, working in Cambridgeshire. This role is key to reducing ongoing pest issues and driving a quality pest control service across each of our regions. With an in-depth technical knowledge in Pest control, you must hold BPCA Certificated Advanced Technician in Pest Management or equivalent. You will be making contractual QA inspections as required, as well as promoting additional work if the opportunity arises. You will be responsible for resolving long standing pest problems, to reduce free of charge visits.

You will take ownership of sites that have reached escalation and will be responsible for producing comprehensive reports that assess the quality of work being undertaken; creating an escalation programme to ensure property is left both pest free and effectively proofed against any future pest ingress. Where service quality issues are identified, you will raise this to the relevant Operations Director to ensure a plan is implemented, resulting in the expected standards being delivered to our customers.

Key Duties

• Troubleshoot problematic customer sites, identify route cause of pest ingress and provide escalation programmes to resolve issues.
• Provide comprehensive reports around undertaking and completion of escalation works.
• Directly manage all aspects of an escalation programme to include all internal team members, liaison with Subcontractors and client's ‘on site’ employees.
• Support indirectly and advise other operational managerial employees on how to run an escalation program.
• Monitor and assess the quality of work of technicians.
• Undertake QA visits to Vergo QA specification.
• Feedback quality issues to the technician and their manager.
• Any other ad hoc duties as required by the business.

Qualifications

Essential

• Full valid driving licence.
• Higher level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management).

Desirable

• Certified Field Biologist or equivalent qualification is desirable.
• An understanding of the requirements for ISO-9001, ISO-14001, OHSAS-18001.

Skills/Experience

• Management Experience/Qualification (Sales or industry specific desirable).
• Good standard of written English and verbal communication skills.
• The ability to work alone and have a flexible approach to manage their workload.
• Self-motivated, proactive, and forward thinking.
• Excellent analytical skills.

What We Can Offer You

• Contributory Pension Scheme.
• Bonus schemes.
• Company Car.
• London Weighting Allowance.
• 25 Days Holiday per annum, plus bank holidays.
• Uniform.
• Healthcare cash plan.
• Life Assurance.
• WeCare employee assistance, including 24/7 access to GP's, get fit programmes and retailer discounts.
• Employee referral programme.
• Long service awards, such as your birthday off each year after one year of service.