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- Tasks: Lead pest control solutions and manage customer relationships to ensure pest-free environments.
- Company: Join Vergo Pest Management, the UK's largest independent pest service provider with 40 years of experience.
- Benefits: Enjoy a company car, bonus schemes, 25 days holiday, healthcare cash plan, and more!
- Why this job: Kickstart your management career in a dynamic role that makes a real difference in pest control.
- Qualifications: Must have a valid driving licence and pest control qualifications; experience is a plus.
- Other info: This is an entry-level full-time position based in the Home Counties.
The predicted salary is between 28800 - 48000 £ per year.
Dedicated Customer Escalation Manager- Pest Control
Join to apply for the Dedicated Customer Escalation Manager- Pest Control role at Vergo Pest Management Ltd
Dedicated Customer Escalation Manager- Pest Control
4 days ago Be among the first 25 applicants
Join to apply for the Dedicated Customer Escalation Manager- Pest Control role at Vergo Pest Management Ltd
Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager, to join us. Working in and around the Home Counties.
With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer\’s estate.
Job Purpose
You will be the first point of contact for all stakeholders both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands on approach to solving pest issues.
Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assess the quality of work being undertaken. You will create escalation programmes to ensure property is left both pest free and effectively proofed, against any future pest ingress.
Presentations and site meetings with the customer; leading all stakeholders along the journey to a pest free site, will be part of your key duties, resulting in the expected standards being delivered to the customer.
Your Skills And Experience
- Full valid driving licence.
- Higher level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management).
- Proven experience working in Pest Control.
- Good standard of written English.
- Excellent analytical skills and experience in problem solving/root cause analysis.
- Self-motivated, proactive and forward thinking.
- Confident communicator both written and oral.
- Negotiation skills.
- Presentation skills.
- 2 years experience in servicing a food retailer. (Desirable)
What We Can Offer You
- Contributory Pension Scheme
- Bonus schemes
- Company Car
- 25 Days Holiday per annum, plus bank holidays
- Uniform
- Healthcare cash plan
- Life Assurance
- WeCare employee assistance, including 24/7 access to GP\’s, get fit programmes and retailer discounts
- Employee referral programme
- Long service awards, such as your birthday off each year after one year of service
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Location
Home Counties
Department
Operations – General Pest Control
Job Title
Dedicated Customer Escalation Manager- Pest Control
Salary
negotiable
Experience
Pest Control, Infestation
City
Hertfordshire, Buckinghamshire, Oxfordshire
Country
United Kingdom
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Facilities Services
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Dedicated Customer Escalation Manager- Pest Control employer: Vergo Pest Management Ltd
Contact Detail:
Vergo Pest Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Customer Escalation Manager- Pest Control
✨Tip Number 1
Familiarise yourself with the pest control industry, especially the specific challenges faced by food retailers. Understanding their unique needs will help you demonstrate your expertise during interviews.
✨Tip Number 2
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved customer issues or improved service quality, as this role heavily relies on effective escalation management.
✨Tip Number 3
Practice your presentation skills. Since you'll be leading site meetings and engaging with various stakeholders, being able to communicate clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Network within the pest control community. Attend industry events or join relevant online forums to connect with professionals who can provide insights or even referrals for the position at Vergo Pest Management Ltd.
We think you need these skills to ace Dedicated Customer Escalation Manager- Pest Control
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pest control and customer service. Emphasise any qualifications like the BPCA Certificated Advanced Technician or RSPH Level 3 in Pest Management.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about pest control and how your skills align with the role of Dedicated Customer Escalation Manager. Mention your problem-solving abilities and communication skills.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your analytical skills and experience in root cause analysis. This is crucial for resolving pest issues effectively.
Highlight Relevant Experience: If you have experience servicing food retailers or similar environments, make sure to highlight this in your application. It shows you understand the specific challenges in pest management for these sectors.
How to prepare for a job interview at Vergo Pest Management Ltd
✨Know Your Pest Control Basics
Make sure you brush up on your pest control knowledge, especially the common pests in the Home Counties. Being able to discuss specific pest issues and solutions will show your expertise and confidence.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved pest issues in the past. Highlight your analytical skills and ability to create effective treatment plans, as these are crucial for the role.
✨Showcase Your Communication Skills
As a Customer Escalation Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, both in writing and verbally.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios related to pest control management. Think about how you would handle escalated situations and be ready to explain your thought process.
