At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving growth through strategic partnerships.
- Company: Join Veremark, a remote-first HR tech scale-up revolutionising trust in hiring.
- Benefits: Work remotely with a dynamic team and enjoy competitive pay and career growth.
- Other info: Join a fast-growing company ranked in Deloitte’s Tech Fast 50.
- Why this job: Be part of a mission to help the world trust faster using innovative technology.
- Qualifications: Experience in client management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster. We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials. We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously. But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.
As an Account Manager, you will be responsible for protecting and growing revenue by partnering with clients to help them achieve their goals, maximise the value they receive from our solutions, and deliver positive business outcomes. You will act as the voice of the customer, driving continuous improvement across the business while working cross-functionally to support both customer and company success.
- Cultivating, sustaining, and expanding relationships with both new and existing clients to ensure exceptional service delivery and heightened client satisfaction.
- Assessing individual client needs to pinpoint areas for enhancement and identify potential opportunities for growth.
- Actively listening to client feedback and advocating on their behalf internally.
- Adopting a strategic approach in managing client accounts effectively.
- Proactively scheduling and conducting review meetings and calls with clients to gauge satisfaction levels.
- Identifying opportunities to upsell and cross-sell additional products or services that align with the client’s needs and business goals.
- Collaborating with the sales team to generate new business and expand accounts.
- Handling renewal of contracts.
- Conducting regular account reviews to assess client satisfaction, discussing future needs, and ensuring the successful adoption of new solutions.
- Utilising company applications such as Hubspot, Monday, Power BI, Slack, and the Operations portal to oversee revenue planning, monitor order progress, and facilitate both external and internal communications.
- Maintaining comprehensive documentation of all client correspondence to promote efficient information retention and facilitate seamless information sharing within the company.
- Addressing client escalations promptly and resolving any complaints efficiently.
- Staying abreast of current industry trends to ensure relevance and competitiveness.
- Upholding a proficient understanding of company products and services.
- Communicating clearly, informatively and in a timely manner with clients, prospective clients, external parties, service providers and other relevant stakeholders.
- Adhere to all processes, procedures, policies, rules and guidelines to remain compliant with internal controls and standards, as well as external regulations and obligations including, but not limited to, data privacy and protection laws.
- Acting in accordance with Veremark’s Mission and Values, with particular focus on promoting trust in the execution of duties.
- Performing other ad hoc tasks or projects, as assigned.
What We’re Looking For:
- Experience of working within background screening.
- Experience building effective external relationships.
- Proactive mindset focused on client success.
- Strong problem-solving and initiative.
- Objection handling and negotiation skills.
- Account/Client management experience.
- Excellent interpersonal and communication skills.
- Confidence and professionalism in presentations.
We are an all-remote organisation with ~200+ people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create. We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem. And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.
Account Manager employer: Veremark
Veremark is an exceptional employer that champions a remote-first work culture, offering flexibility and autonomy to its employees. With a strong focus on professional development, team members are encouraged to grow their skills in a dynamic environment while contributing to innovative solutions in the HR tech space. Joining Veremark means being part of a fast-growing scale-up that values trust, collaboration, and meaningful impact in the workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Veremark!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Veremark.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Veremark. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Veremark and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Veremark. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Veremark's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Veremark
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Veremark.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Veremark will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Veremark and how you would contribute to adapting HR strategies.
