At a Glance
- Tasks: Manage top-tier client relationships and ensure timely onboarding of candidates.
- Company: Remote-first HR tech scale-up on a mission to build trust faster.
- Benefits: Supportive culture, structured onboarding, and career growth opportunities.
- Other info: Be part of a dynamic, remote team transforming the background screening industry.
- Why this job: Join a fast-growing team and make a real impact in the HR tech industry.
- Qualifications: Experience with B2B clients and strategic thinking skills.
The predicted salary is between 40500 - 49500 £ per year.
Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster.
We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.
We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.
But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.
Job Description
General
Description: The Client Services Specialist will be responsible for proactively managing an assigned set of top tier (tier 0 and tier 1) clients to ensure that no more than 5% of the cases age beyond 45 days and act as a strategic partner to their business.
This role requires efficiently managing any assigned client inquiries and requests for expedited services, providing high-touch, premium support and ensuring timely completion of candidate onboarding to meet client deadlines.
Key Responsibilities
- Effectively manage and oversee all T0 to T1 cases assigned for comprehensive client support.
- Handle client inquiries with a 2hr FRT and expedite requests with a high level of service.
- Proactively manage candidate start dates to guarantee timely onboarding.
- Host regular calls with clients to review the status of open checks and address any concerns or questions.
- Conduct monthly audits on a minimum of 2% of cases to identify process errors, documenting findings in reports for the Head of Service Delivery.
- Provide insights and support to the Account Management team for all Quarterly Business Reviews (QBR) or reporting associated with T0 and T1 accounts.
- Meet proactivity based KPIs on a monthly basis whilst maintaining NPS levels.
Qualifications
We’re ideally looking for
- Experience in building relationship with B2B clients
- Ability to think long-term and strategically
- Able to prioritise
- Knowledge within the background screening industry is a plus
- Additional Information
We are an all-remote organisation with ~200+ people spread across the world.
We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create.
We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem.
And we’re growing fast.
Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.
What We Offer
- A supportive, team-driven culture focused on collaboration and excellence.
- Structured onboarding, tools, and resources to help you succeed.
- Opportunities for career growth within the Candidate Support function.
- A chance to directly impact the candidate journey in a meaningful way
- #J-18808-Ljbffr
Client Services Specialist employer: Veremark Ltd
Veremark is an exceptional employer that champions a remote-first work culture, allowing you to thrive in a flexible environment while contributing to innovative HR tech solutions. With a strong focus on employee growth, we offer opportunities for professional development and collaboration across diverse teams, ensuring your insights directly impact our global operations. Join us to be part of a dynamic scale-up where your analytical skills will drive meaningful change and enhance decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veremark Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veremark Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veremark Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Veremark Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veremark Ltd!
How to prepare for a job interview at Veremark Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
