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- Tasks: Provide 2nd-line support and manage escalated tickets across cloud and on-premises systems.
- Company: Join a dynamic tech company focused on cloud solutions and IT support.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in exciting cloud projects and enhance your technical skills.
- Qualifications: 3+ years in IT support with strong Microsoft 365 and Azure expertise.
- Other info: Flexible travel required; ideal for problem-solvers passionate about technology.
The predicted salary is between 36000 - 60000 £ per year.
Technical Support Analyst – Tier 2
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Location: Taunton / Hybrid (with occasional UK travel)
Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:00
Overview:
We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for someone with at least three years\’ experience in IT support who is confident handling escalated tickets, delivering projects, and acting as a technical point of contact for end-users. The position combines service desk responsibilities with site visits and cloud-focused project delivery, offering excellent scope for development.
Key Responsibilities:
Provide 2nd-line support remotely, over the phone, and on client sites.
Manage and resolve escalated tickets across Microsoft 365, Azure, networks, and on-premises infrastructure.
Administer Microsoft 365 environments, including Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Endpoint Manager, and related admin centres.
Configure and secure Microsoft 365 tenants, applying security policies and best practice.
Support Windows Server, desktop OS, and mobile device management via Intune.
Carry out networking support including routers, firewalls, switches, TCP/IP, and DNS.
Implement and support security protocols including DKIM, DMARC, and SPF.
Contribute to cloud migration and upgrade projects, producing technical documentation and knowledge base articles.
Act as an escalation point for Tier 1 analysts and provide mentoring when required.
Skills & Experience Required:
Minimum 3 years in a technical support or service desk role.
Proven experience administering Microsoft 365 and Azure AD environments.
Strong knowledge of Intune (device configuration, compliance, app deployment, and PowerShell scripting).
Hands-on experience with cloud networking and security principles.
Familiar with ticketing systems, SLAs, and ITIL processes.
Excellent troubleshooting skills across desktop, server, and cloud environments.
Ability to manage multiple clients and adapt quickly to different environments.
Desirable:
Microsoft certifications (e.g., MS-100, MS-101, AZ-900, MD-100/101).
Experience in a managed service provider (MSP) environment.
Windows Server (Apply online only)) administration.
SharePoint site creation and permission management.
Ideal Candidate:
A strong communicator who enjoys problem-solving, thrives in a varied role, and is passionate about cloud technologies. You\’ll be flexible with travel when required, proactive in your learning, and confident in delivering high-quality IT support and project work
Technical Support Analyst - Level 2 employer: Verelogic
Contact Detail:
Verelogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - Level 2
✨Tip Number 1
Get to know the company before your interview! Research their culture, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role requires strong cloud and Microsoft 365 expertise, brush up on those areas. You could even set up a mock troubleshooting scenario to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about the opportunity!
We think you need these skills to ace Technical Support Analyst - Level 2
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a candidate, so make sure you understand the key responsibilities and skills required.
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. We want to see how your experience aligns with the role of Technical Support Analyst. Highlight your cloud and Microsoft 365 expertise, and any relevant projects you've worked on.
Show Off Your Problem-Solving Skills: In your application, give us examples of how you've tackled tricky technical issues in the past. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at Verelogic
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've successfully resolved escalated tickets or delivered cloud projects. This will show that you’re not just familiar with the tools, but that you can effectively use them in real-world situations.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your troubleshooting skills and your ability to think on your feet.
✨Familiarise Yourself with ITIL Processes
Since the role involves managing tickets and SLAs, it’s crucial to understand ITIL principles. Brush up on how these processes work and be ready to discuss how you've applied them in previous roles. This will show that you can fit seamlessly into their workflow.
✨Be Ready for a Technical Challenge
Don’t be surprised if they throw a technical problem your way during the interview. Practise explaining your thought process as you work through a hypothetical issue. This will highlight your analytical skills and your approach to problem-solving, which are key for a Technical Support Analyst.
