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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a dynamic service desk team in a hybrid work environment.
- Benefits: Gain valuable experience, training opportunities, and a supportive team culture.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: GCSEs or equivalent; customer service experience is a plus.
- Other info: Flexible hours with opportunities for professional growth and skill development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with user training, process documentation, and occasional onsite support.
Location: Somerset / Hybrid
Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:30
Key Responsibilities
- Act as first point of contact via phone, email, or chat.
- Log, assign, and resolve support tickets, escalating where appropriate.
- Provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications.
- Carry out daily system checks and asset management tasks.
- Contribute to knowledge base documentation and process improvements.
- Undertake training to build technical skills and certifications.
What they\’re looking for
- GCSEs (including Maths and English) or equivalent.
- Previous experience in customer service or a technical support environment.
- Knowledge of IT systems, ticketing tools, and service desk operations.
- Strong communication skills and a collaborative, team-focused approach.
Desirable
- A-levels, BTEC, or IT-related qualifications.
- Microsoft 365 administration knowledge.
- Experience within a managed service provider (MSP).
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Technical Support Analyst Level 1 employer: Verelogic
Contact Detail:
Verelogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst Level 1
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Support Analyst roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a presentation to share during interviews. This will help you stand out and demonstrate your technical abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Technical Support Analyst Level 1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of IT systems and ticketing tools!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Tier 1 Technical Support Analyst role. Share specific examples of how you've resolved issues or improved processes in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it’s through your writing style or how you present your experiences, we want to see that you can connect with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Verelogic
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, ticketing tools, and general IT systems. Being able to discuss these confidently will show that you’re ready to hit the ground running in a technical support role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Highlight how you resolved issues and maintained a positive attitude, as this is crucial for a Tier 1 Technical Support Analyst.
✨Practice Common Scenarios
Think about common technical issues that users face and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, demonstrating your problem-solving skills.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
