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For Companies At a Glance
- Tasks: Provide top-notch IT support on-site, fixing hardware and software issues for diverse customers.
- Company: Join a dynamic tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech problems and helping customers thrive.
- Qualifications: Must have strong IT skills, customer service experience, and relevant certifications.
- Other info: Be part of a supportive team with great career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role: Senior IT Field Delivery Engineer
Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte)
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Security clearance will be required for this role.
Key responsibilities
- Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve the dynamic KPI targets set for your role.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer\’s SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
- Will be able to carry out IMAC projects with little supervision and lead as and when required.
- Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
- Carry out any other reasonable request from your line management.
- Participate in 24/7 coverage via a rota system.
- Work a certain amount of overtime when required to do so.
- Practice \’Quick Win\’ processes.
- Act as a mentor to other engineers when required.
- Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
- Will maintain company assets to keep them in good working order and good general condition.
- Be familiar with customer policies and processes where applicable.
Skills and experience:
- Must always be professional and presentable.
- Must have a full UK driving licence.
- Must have excellent customer-facing skills.
- Will be required to be self-motivated with good organisational skills and can work unsupervised.
- Must possess or can obtain relevant technical certifications.
- Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience.
- Must possess the ability to work at height and undertake varied manual handling activities.
- Will display positive behaviours that support team productivity.
- Must have a high standard of communication and interpersonal skills to support colleagues and team members.
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Senior IT Field Delivery Engineer employer: Verelogic
Contact Detail:
Verelogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Dundee and Perth. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, repairs, and any cool tech solutions you've implemented. This can really impress hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to IT support and customer service. We recommend doing mock interviews with friends or family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings tailored to your skills.
We think you need these skills to ace Senior IT Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Field Delivery Engineer role. Highlight your relevant experience with IT hardware and software, and don’t forget to mention any technical certifications you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed IT support services in the past. We love seeing your personality come through!
Show Off Your Customer Skills: Since this role involves a lot of customer interaction, make sure to highlight your excellent customer-facing skills. Share experiences where you’ve gone above and beyond to help customers. We value those who can communicate effectively and maintain professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at Verelogic
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PCs, laptops, and network support. Be ready to discuss your experience with diagnostics and repairs, as well as any relevant certifications like CompTIA A+ or Server+. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully dealt with clients in the past. Think about times when you went above and beyond to meet their needs or resolved a tricky situation. This will highlight your excellent customer-facing skills.
✨Be Ready for Real-Time Problem Solving
Expect to be asked about how you manage your time and prioritise tasks, especially when dealing with multiple calls. Have a few scenarios in mind where you effectively managed your workload while meeting SLAs. This will demonstrate your organisational skills and ability to work unsupervised.
✨Embrace the Team Spirit
This role requires collaboration with other engineers, so be prepared to discuss how you’ve worked as part of a team in the past. Share experiences where you mentored others or contributed to team productivity. This will show that you’re not just a lone wolf but someone who values teamwork.
