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For Companies At a Glance
- Tasks: Provide top-notch IT support on-site, fixing hardware and software issues for diverse customers.
- Company: Join a dynamic tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech problems and helping customers thrive.
- Qualifications: Must have strong IT skills, customer service experience, and relevant certifications.
- Other info: Be part of a supportive team with great career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Role: Senior IT Field Delivery Engineer
Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions.
Contract Type: Permanent
Salary: Competitive base salary + company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually.
Hours: Monday-Friday, 9.00 am – 5.30 pm (plus participation in a 1:4 on-call rota).
Overview
Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You\’ll play a key role in delivering high-quality on-site IT support, ensuring customer systems remain operational and reliable.
Ability to obtain Security clearance will be required for this role.
Key Responsibilities
- Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment.
- Perform rebuilds, configurations, and desktop setups at customer sites.
- Support fellow engineers and act as a technical escalation point where needed.
- Provide temporary cover for other sites during planned or unplanned absences.
- Achieve personal KPIs and contribute to wider team performance targets.
- Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence.
- Accurately update all job details and parts movements in real time using a mobile device.
- Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required.
- Stay up to date with emerging technologies and proactively develop new technical skills.
- Participate in the out-of-hours support rota and occasional overtime where required.
- Follow company and customer health & safety, quality, and operational standards.
- Maintain company equipment and assets in good working condition.
- Act as a mentor to junior or less experienced engineers.
Skills & Experience
- Proven background in IT field engineering or hardware support.
- Full UK driving licence (essential).
- Strong customer-facing and interpersonal skills.
- Self-motivated, well-organised, and capable of working independently.
- Relevant technical certifications (CompTIA A+, Server+, or equivalent knowledge/experience).
- Confident working at height and performing manual handling tasks.
- Professional and presentable with excellent communication skills.
- Positive attitude with a collaborative team approach.
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Senior IT Field Delivery Engineer employer: Verelogic
Contact Detail:
Verelogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Dundee and Perth. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, repairs, and any cool tech solutions you've implemented. This can really impress hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to IT support and customer service. We recommend doing mock interviews with friends or family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings tailored to your skills.
We think you need these skills to ace Senior IT Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Field Delivery Engineer role. Highlight your relevant experience with IT hardware and software, and don’t forget to mention any technical certifications you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed IT support services in the past. We love seeing your personality come through!
Show Off Your Customer Skills: Since this role involves a lot of customer interaction, make sure to highlight your excellent customer-facing skills. Share experiences where you’ve gone above and beyond to help customers. We value those who can communicate effectively and maintain professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at Verelogic
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PCs, laptops, and network support. Be ready to discuss your experience with diagnostics and repairs, as well as any relevant certifications like CompTIA A+ or Server+. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully dealt with clients in the past. Think about times when you went above and beyond to meet their needs or resolved a tricky situation. This will highlight your excellent customer-facing skills.
✨Be Ready for Real-Time Problem Solving
Expect to be asked about how you manage your time and prioritise tasks, especially when dealing with multiple calls. Have a few scenarios in mind where you effectively managed your workload while meeting SLAs. This will demonstrate your organisational skills and ability to work unsupervised.
✨Embrace the Team Spirit
This role requires collaboration with other engineers, so be prepared to discuss how you’ve worked as part of a team in the past. Share experiences where you mentored others or contributed to team productivity. This will show that you’re not just a lone wolf but someone who values teamwork.
