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For Companies At a Glance
- Tasks: Provide on-site IT support for hardware and software, ensuring customer satisfaction.
- Company: Dynamic tech company focused on delivering top-notch IT services.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Join a team that values innovation and customer service while gaining hands-on experience.
- Qualifications: Must have CompTIA A+ or equivalent experience and a full UK driving licence.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT FIELD DELIVERY ENGINEER — BRISTOL
Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Responsibilities
- Conduct diagnostics, repair and replacement of PCs, laptops, printers and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve the dynamic KPI targets set for your role.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and understand the customer SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time with accurate updates. This includes the completion of any part movements and RMA generation.
- Assist other engineers to carry out IMAC projects.
- Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Work towards a basic knowledge of servers and basic networking equipment.
- Carry out any other reasonable request from line management.
- Participate in 24/7 coverage via a rota system (where contractually identified).
- Work a certain amount of overtime when required.
- Practice Quick Win processes.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Maintain company assets to keep them in good working order and be familiar with customer policies and processes where applicable.
Skills and experience
- Must always be professional and presentable.
- Must have a full UK driving licence.
- Must have excellent customer facing skills.
- Must be able to obtain SC Clearance or the willingness to apply.
- Self-motivated with good organisational skills and the ability to work unsupervised.
- Must possess or be able to obtain relevant technical certifications.
- Must possess at least the CompTIA A+ qualification or have equivalent knowledge/experience.
- Must possess the ability to work at height and undertake varied manual handling activities.
- Positive behaviours that support team productivity.
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IT FIELD DELIVERY ENGINEER BRISTOL employer: Verelogic
Contact Detail:
Verelogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT FIELD DELIVERY ENGINEER BRISTOL
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT field, especially those who work in delivery roles. LinkedIn is a great place to start – connect with people, join relevant groups, and don’t be shy about asking for advice or insights.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical questions and scenarios you might face as an IT Field Delivery Engineer. This will help you feel more confident and ready to tackle anything thrown your way.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be sure to highlight them during interviews. Whether it’s fixing a tricky hardware issue or managing a complex installation, let them know what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that job!
We think you need these skills to ace IT FIELD DELIVERY ENGINEER BRISTOL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Field Delivery Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical certifications and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for self-motivated individuals who can think on their feet, so share those stories that demonstrate your ability to deliver under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Verelogic
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PCs, laptops, and basic networking. Be ready to discuss your experience with diagnostics and repairs, as well as any relevant certifications like CompTIA A+. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully dealt with customers in the past. Think about times when you went above and beyond to solve a problem or improve a customer's experience. This will highlight your excellent customer-facing skills.
✨Be Ready for Real-Time Problem Solving
During the interview, expect scenario-based questions where you'll need to demonstrate your ability to think on your feet. Practice explaining how you would manage multiple calls and updates in real-time, as this is crucial for meeting SLAs and KPIs in the role.
✨Embrace Continuous Learning
The tech world is always evolving, so be prepared to discuss how you keep your skills up to date. Mention any recent training or new technologies you've embraced. This shows that you're proactive and willing to adapt, which is key for success in this position.
