At a Glance
- Tasks: Be the go-to person for customer support via phone and email.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
- Why this job: Make a real difference by helping customers and coordinating essential services.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Key Responsibilities
- Act as the first point of contact for customers via telephone and email.
- Log reactive service calls accurately into JobLogic.
- Raise and issue work orders to engineers using JobLogic.
- Schedule engineers for reactive breakdowns, planned maintenance (PPMs), and quoted works.
- Monitor engineer attendance and update customers on arrival times where required.
- Manage engineer diaries to maximise productivity and minimise travel time.
- Update job statuses throughout the day within JobLogic.
- Chase outstanding job sheets, photographs, and engineer reports.
- Review completed job sheets to ensure all required information has been provided before closing jobs.
- Raise purchase orders and record supplier information within JobLogic.
- Update jobs when parts are ordered, received, or awaiting delivery.
- Change job statuses (e.g. Awaiting Parts, Parts to Fit, Completed) to ensure accurate workflow.
- Allocate completed jobs for quotation where additional works have been identified.
- Ensure customer portals are updated where applicable.
- Produce customer reports and service updates.
- Assist with planning and scheduling Planned Preventative Maintenance (PPM) visits.
- Monitor service level agreements (SLAs) and ensure response times are achieved.
- Escalate urgent or overdue jobs to the Service Manager.
- Liaise with engineers, suppliers, subcontractors, and customers to coordinate works.
Helpdesk Service Administrator employer: Verelogic
As a Helpdesk Service Administrator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers comprehensive training programmes, flexible working arrangements, and a collaborative culture that values your contributions. Located in a vibrant area, we provide unique opportunities for career advancement while ensuring a healthy work-life balance.
We think you need these skills to ace Helpdesk Service Administrator
Customer Service Skills
JobLogic Software Proficiency
Scheduling Skills
Communication Skills
Attention to Detail
Time Management
Problem-Solving Skills
